FAQs

Failed to sync the time for your Tapo Smart Door Lock

Tapo DL110
07-04-2024 1,562

If you failed to sync the lock’s system time after re-installing the battery, please do the following:

  1. Make sure your phone has internet access. Tapo needs to retrieve the correct time through the internet.
  2. Please try again when the network is stable.

Copyright © 2025 TP-Link System Inc. All rights reserved.
TP-LINK

We use cookies and browser activity to improve your experience, personalize content and ads, and analyze how our sites are used. For more details, please read our Privacy Policy.

Cookie Settings Accept All Cookies

We use cookies and browser activity to improve your experience, personalize content and ads, and analyze how our sites are used. For more details, please read our Privacy Policy.

Basic Cookies

These cookies are necessary for the website to function and cannot be deactivated in your systems.

Tapo

JSESSIONID, tapo_privacy_base, tapo_privacy_marketing,tapo_top-banner, tapo_popup-right-bottom, tapo_popup-right-middle, tapo_popup-center, tapo_popup-bottom

Youtube

id, VISITOR_INFO1_LIVE, LOGIN_INFO, SIDCC, SAPISID, APISID, SSID, SID, YSC, __Secure-1PSID, __Secure-1PAPISID, __Secure-1PSIDCC, __Secure-3PSID, __Secure-3PAPISID, __Secure-3PSIDCC, 1P_JAR, AEC, NID, OTZ

Analysis and Marketing Cookies

Analysis cookies enable us to analyze your activities on our website in order to improve and adapt the functionality of our website.

The marketing cookies can be set through our website by our advertising partners in order to create a profile of your interests and to show you relevant advertisements on other websites.

Google Analytics & Google Tag Manager & Google Optimize

_gid, _ga_ , _ga, _gat_gtag_

Crazy Egg

cebsp_, _ce.s, _ce.clock_data, _ce.clock_event, cebs