What if I fail to sign up or activate the TP-Link ID?

TL13E, Tapo C100, Tapo C101, Tapo C110, Tapo C200, Tapo C200P2, Tapo C201, Tapo C202, Tapo C210, Tapo C310, Tapo L510B, Tapo L510E, Tapo L520E, Tapo L530B, Tapo L530E, Tapo L531E, Tapo P100, Tapo P105, Tapo P110, Tapo P115

01-17-2017 124,871

This issue may be caused by several things, please refer to the following steps to troubleshoot.

Step1. Ensure you have internet access when you sign up for the TP-Link ID.

Step2. Confirm you have entered a valid e-mail address and password. Please do not use special characters such as &, ~, %, space, etc.

Step3. If you can’t receive the activation e-mail when sign up for the TP-Link ID, please refer to the link to troubleshoot.

Step4. If the e-mail address you entered has been registered already, try to log into the Deco app directly. If you forget the password of the TP-Link ID, here is the instruction to create a new password.