Q: What should I do if the email shows that the link expired when I register cloud account or reset my password?

Step 1 Make sure you click on the link in time. To ensure the security of your account, the link will expire after a set length of time, which is indicated in the email. Step 2 Make sure you are clicking on the link for the first time because it will automatically expire after you click it once. Step 3 Please refrain from repeatedly sending the email. The link to the prior cloud mail will be invalidated, and only the link to the most recent message will be active in order to safeguard the security of your account if you repeatedly activate the cloud mail. We suggest waiting for the email patiently rather than constantly triggering the cloud email since you might not be able to receive it in time due to network delays or other issues. Please make sure you click on the link from the most recent email if you've already triggered it repeatedly. If the email link still expires, please contact technical support and provide the following information so we can investigate further. 1. The last time the e-mail was sent 2. The link in the email, please right-click on the link, copy and send it to us

Question 1

How to create 3D Map in the Tapo App for Pad

Accepted Answer

Security, lighting, power, switches, and environmental controls—every household device is neatly displayed on a 3D map. With home status instantly visible, intuitive control from a single screen ensures effortless use by everyone in the family.

Step1: Download the 3D Floor Plan

1. Open the Home page of your Tapo APP

2. Click on the cube icon (3D vivid view) in the top right corner

3. Download the Plan

Display the Home icon, cube icon, and download button position in the Tapo app.

Step2: Choose the way to generate the map

Method1: Draw Manually

Method 2: Map by Robot Vacuum (You can choose this method if you have a robot vacuum that supports the mapping function.)

Display the draw manually button and map by robot vacuum button position in the Tapo app.

Step3: Generate the Map

Method1: Draw Manually

1. Follow the instructions in the Tapo App to learn how to create the floor plan of your sweet home.

2. Customize the floor plan (rooms and doors), choose the furniture, and drag the smart home devices that are bonded to your account to the place you want.

Display the Floor plan button in the Tapo APP; we can customize the room and door settings on the left side of this page.

Display the furniture button in the Tapo APP; we can add more furniture on the left side of this page.

Display the devices button in the Tapo APP; we can add smart home devices on the left side of this page.

3. Save the settings: Click the save button on the top right corner and enjoy the 3D map.

Display the whole 3D map that you created.

Method2: Map by Robot Vacuum

1. Choose a robot vacuum.

2. Choose a Map from the robot vacuum and the floor plan will be generated automatically.

Display the map of the robot vacuum and a generate floor plan button that you can click.

Display the map of the house, which is the same as the map on the robot vacuum you chose before.

3. Customize the floor plan (rooms and doors), choose the furniture, and drag the smart home devices that are bound to your account to the place you want.

4. Save the settings: Click the save button on the top right corner and enjoy the 3D map.

How to add the 2nd or more floors

Click on the Floor button and add it. Choose the way to create the new floor. Don’t forget to save the settings.

Display the location of the floor button and add button to add more floors.

Display the location of 3 ways to create a new floor map by robot vacuum, draw manually or duplicate floor.

Question 2

How to use the Home feature and Room feature in the Tapo App

Accepted Answer

This feature allows you to customize your smart home experience, making it simple to control different devices based on where they are located. Whether you have multiple properties or just want to keep your living spaces organized, setting up Homes and Rooms helps streamline your smart device management.

For Home Feature:

1: Open the Tapo app and tap the “My Home” icon. Select “Home Settings” from the menu.

Display the location of the home settings icon.

2. Tap the “+” icon to create a new home.

Display the location of the add button.

3. Create a name for the home and tap “Save”.

Display the name position of the home.

4. Add rooms directly or add them later.

Display a pop-up window where we can choose to add rooms now or add them later.

For Room Feature:

1. Open the Tapo app and tap the “hamburger” icon. Select “Room Settings” from the menu.

Display the position of the room settings.

2. Tap “Add Rooms” to create a new room for your devices.

Display the add rooms button position.

3. Select or enter a name for the room and tap “Save”.

Display the name position of the room.

4. Choose the devices you want to add to this room and tap “Add to This Room” to complete the process.

Display the devices that we can add to the room.

5. Return to the home page, and you'll see the new room listed in the menu, along with your devices inside it.

Display the devices and rooms that we have set up on the home page of the Tapo APP.

Question 3

Jak bezpečné jsou zařízení Tapo?

Accepted Answer

Naše globální Certifikace

Společnost Tapo dbá na bezpečnost dat a dodržování předpisů a je držitelem certifikátů ISO 27001 a ISO 27701. Tyto certifikace prokazují dodržování mezinárodních standardů pro řízení bezpečnosti informací a správu osobních údajů.

Šifrování dat

Tapo používá 128-bitové šifrování AES a protokoly TLS 1.2 k ochraně citlivých informací, jako jsou videa z kamery a údaje o identitě uživatele. 128-bitové šifrování AES nabízí robustní ochranu pomocí 128-bitového klíče, což téměř znemožňuje neoprávněný přístup. Protokol TLS 1.2 zajišťuje bezpečné internetové připojení, zachovává důvěrnost a integritu dat a zároveň odolává odposlechu a manipulaci.

Zabezpečení účtů

Pro zvýšení zabezpečení uživatelského účtu je v systému Tapo implementován mechanismus dvoufázového ověření. Ten vyžaduje další krok ověření nad rámec uživatelského jména a hesla, čímž chrání přihlašovací údaje uživatele a zabraňuje neoprávněnému přístupu.

Making Your Account More Secure: Introducing Two-Step Verification (2FA) for the Tapo App

Komplexní ochrana dat

Společnost Tapo spolupracuje s AWS a využívá špičkové bezpečnostní služby, včetně ochrany proti DDoS a webových aplikačních firewallů (WAF), k ochraně před útoky na data. Kromě toho máme zavedena opatření pro obnovu po havárii, která umožňují rychlou obnovu dat v případě jejich poškození nebo ztráty, a provádíme pravidelné bezpečnostní audity, abychom monitorovali přístup k datům a identifikovali potenciální hrozby.

Zabezpečené kamery, Soukromý život

Společnost Tapo nabízí celou řadu kamer určených k zabezpečení vašeho domova a zároveň k ochraně vašich osobních údajů. Naše řešení zajišťují jak bezpečnost před hrozbami, tak soukromí vašich dat.

1) Zabezpečené místní a cloudové úložiště

Uchovává až 512 GB záznamu nepřetržitě uloženého na kartě microSD (není součástí balení) nebo si vyberte naši předplacenou službu Tapo Care Cloud, která nejen ukládá 30denní historii videí, ale poskytuje i další výhody, jako jsou oznámení o činnosti se snímky.

What Type of MicroSD Card Does Tapo Camera Support?

General Questions about Tapo Care

2) Privátní režim

Nastavte kameru Tapo do režimu soukromí a objektiv bude blokovat veškerá nahrávání

How to Use the Privacy Mode of My Tapo Cameras

3) Nastavení Zóny soukromí

V aplikaci Tapo nastavte blokované oblasti pro kamery, abyste zabránili nahrávání soukromých prostor, například postele. Nahrávejte pouze oblasti, které je třeba monitorovat, jako jsou dveře a okna, aby nedošlo k úniku informací z vašeho soukromí.

Question 4

How to get the log of Tapo app

Accepted Answer

App logs are critical to further analyze the problem. This article will guide you on how to get Tapo app log.

If you want to get the Tapo Camera’s log, please refer to the following FAQ: How to get the log of Tapo Camera

Note: Make sure you download the latest version of the app from Google Play or the App Store.

Step 1. Launch the Tapo app and log in. Click on Me at the bottom, and then select Support Center.

Screenshot of Tapo app Me page.

Step 2. Choose the Tapo device for which you need to collect logs. Here we take the Tapo C210 as an example.

Screenshot of Tapo app support center page.

Step 3. Select the relevant FAQ, slide to the bottom of the FAQ, and select Contact Technical Support, then select Email Support.

Screenshot guide for accessing Contact Technical Support.

Step 4. Select the corresponding issue type and fill in the rest of the information. Then check Add App Logs, then tap Submit.

Note: If you have contacted TP-Link technical support, please attach your reference number, such as email TKIDXXX.

Screenshot of Tapo app isse types page. Screenshot guide of submitting app logs.

Question 5

What should I do if the email shows that the link expired when I register cloud account or reset my password?

Accepted Answer

Step 1

Make sure you click on the link in time. To ensure the security of your account, the link will expire after a set length of time, which is indicated in the email.

Step 2

Make sure you are clicking on the link for the first time because it will automatically expire after you click it once.

Step 3

Please refrain from repeatedly sending the email.

The link to the prior cloud mail will be invalidated, and only the link to the most recent message will be active in order to safeguard the security of your account if you repeatedly activate the cloud mail. We suggest waiting for the email patiently rather than constantly triggering the cloud email since you might not be able to receive it in time due to network delays or other issues.

Please make sure you click on the link from the most recent email if you've already triggered it repeatedly.

If the email link still expires, please contact technical support and provide the following information so we can investigate further.

1. The last time the e-mail was sent

2. The link in the email, please right-click on the link, copy and send it to us

Question 6

How to configure the Notification feature for the Tapo & Kasa devices on the Tapo app

Accepted Answer

With the Notification feature configured on the Tapo app, you can decide whether to receive notifications on your phone. Here is the detailed instruction to configure the Notification feature on the Tapo app.

Part 1. Notification Settings for all smart devices

On the Tapo app>>Me>>Notifications page, you are able to change the Notification Settings.

1) You can tap System Notifications to toggle On/Off the Device Sharing, Firmware Update, and New Device Found options to decide whether to receive these notifications on your phone.

2) You can toggle On/Off the Promotions to decide whether to receive exclusive offers, VIP giveaways, and new product notifications.

3) If you enable the Device and go to the Management page, you can turn On/Off the switch beside the smart device to decide whether to receive notifications about it.

4) Tap the Do Not Disturb feature and when it is enabled, you won't receive notifications during the scheduled time on your phone. Tap Exceptions>>Add Devices to add devices if you want to receive notifications from them during Do Not Disturb.

Note: Notifications like water leaks or doorbell thefts still work during the scheduled time.

Part 2. Notification Settings for Tapo & Kasa Cameras

If you want to receive push notifications on your phone when the Tapo & Kasa Cameras detect events, please refer to the following steps to set up the Notification feature on the Tapo app.

Here we take Tapo C200 as an example.

Step 1. On the Tapo app>>Me>>Notifications page, go to Device Notifications>>Management to ensure the switch is enabled for your camera.

Turn off the Do Not Disturb feature or add your camera to the Exceptions page.

Step 2. On the Home page of the Tapo app, tap your camera model card or tap the Cameras tab>click on Manage on your camera model to go to the Live View page.

Step 3. On the Live View page, tap the icon on the top right corner to enter the Device Settings page.

Step 4. Click on Notifications on the Device Settings page.

Step 5. Enable Activity Notifications and Rich Notifications as per your desire.

Tap Activity Type to select the detection types for which you want to receive push notifications.

Note: Currently, some Camera models do not have the Activity Type feature, and you will receive all types of notifications when the camera detects events.

Set the time to receive the push notifications.

If you select Custom Time, you can customize the time period to receive the push notifications as per your desire.

If you have enabled the Notifications feature on the Tapo app but can’t receive push notifications on your phone, please refer to the link below to troubleshoot.

Why can’t I receive notifications after turning on Notifications?

Question 7

How to turn on Precise Location for the Tapo App

Accepted Answer

Geofencing is a location-based service that triggers a pre-defined action when you enter or exit a specific place. Your exact location is needed to improve the Geofencing performance. If the location cannot be located or is not accurate, you can enable the Precise Location function. Take the Tapo App as an example, and here’s how.

For iOS (iOS 16 and iPadOS 16 or later)

Enable Precise Location and you can apply your exact location to the Geofencing feature.

1. Go to “Settings > Privacy & Security > Location Services”.

2. Scroll through the list to select Tapo. Then enable the Precise Location function.

If Location Services is grayed out and cannot be turned on, please check if you have disallowed changes of location services.

1. Go to “Settings > Screen Time > Content & Privacy Restrictions > Location Services”. Please select Allow Changes. Then tap back to save your settings.

2. Tap Location Services again. Select Tapo, and allow Always location permission, then turn Precise Location on to get accurate location.

For Android (Android 14 or later):

Enable Get location info and you can apply your exact location to the Geofencing feature.

1. Go to “Settings > Apps > Permissions”.

2. Tap Apps to scroll through the list or just search the app name to select Tapo.

3.1 Select Tapo and go to “Privacy > Get location info”. Then choose to allow Tapo to get your exact location.

3.2 Or you can tap Permissions and go to “Privacy > Get location info”. Then Choose Tapo from the list of apps and allow it to get your exact location.

Question 8

How to Add A Group for Your Tapo Devices

Accepted Answer

Feature Description

A group is a collection of devices that you can tap a single action to control all devices belonging to that group. It is accessible on the home screen just like any other device.

You can group together smart plugs, smart switches, and smart bulbs. If you grouped together a bunch of smart bulbs, you will see the color picker and all of the other bulb-related features you would expect if controlling a single smart bulb. This will help reduce the number of unique screens needed to support the feature.

If you have a group of six smart bulbs and drag your finger around the color picker, all of the 'color' bulbs change color simultaneously and smoothly. Other bulbs that are non-color bulbs will remain unchanged.

Groups will exist in a new "GROUPS" category in the device list and they will appear like a basic device with a name, icon, and on/off switch.

What kinds of Devices can I add to a group?

All smart bulbs, smart light strips, smart plugs, and smart switches

How Can I Add a Group?

1. From the Home screen, tap on the “+” icon in the top right corner. Then select "Add Group".

2. Name your group and set a location for it. Select the smart devices you want to add to the group and tap SAVE.

How Can I Delete a Group?

Two ways you can delete a group.

Method 1:

From the device list, long-press an individual group until the red delete symbol appears on the right. Tap the red delete symbol.

Method 2:

1. Tap the gear icon on the Status Page to enter the “Group Settings” page.

2. Tap “REMOVE GROUP” to remove your group.

Question 9

How to Use the Room Feature in the Tapo App

Accepted Answer

You can create different rooms and add your smart devices into the certain rooms for easy management in the Tapo app.

1. Open the Tapo app and tap the “hamburger” icon. Select “Room Settings” from the menu.

2. Tap “Add Rooms” to create a new room for your devices.

3. Select or enter a name for the room and tap “Save”.

4. Choose the devices you want to add to this room. Tap “Add to This Room” to finish.

5. Return to the home page and you’ll see the new room listed in the menu, along with your devices inside it.

Question 10

Co mám dělat, když zapomenu heslo ke cloudovému účtu (cyhtrá zásuvka Tapo, chytrá kamera, inteligentní žárovka)

Accepted Answer

Pokud jste zapomněli heslo ke cloudového účtu, můžete si podle následujících kroků vytvořit heslo nové, abyste se mohli přihlásit k aplikaci Tapo a ovládat zařízení Tapo.

Krok 1 Na stránce „Přihlásit se“ klikněte na „Zapomenuté heslo“.

Krok 2 vložte vaši emailovou adresu, kterou jste zadávali při zakládání TP-link ID “POSLAT”.

Krok 3 Otevřete e-mail, klikněte na „Click to Reset Password“,odkaz vás přesměruje na stránku pro změnu hesla.

Krok 4. Zadejte nové heslo pro cloudový účet a potvrďte heslo, pak klikněte na “Save”.

Krok 5. Nyní jste dokončili kroky pro resetování hesla. Vraťte se do aplikace Tapo, klikněte na „PASSWORD IS RESET“ a poté se můžete do aplikace Tapo přihlásit pomocí nového hesla.

Pokud neobdržíte resetovací e-mail do 60 sekund, klikněte na aplikaci na „Znovu odeslat“ a ujistěte se, že jste zadali správnou e-mailovou adresu.

Balení baterií

Velká kapacita,
dlouhá životnost

Battery Pack

Větší kapacita, delší životnost

Funguje s kamerami a videozvonky Tapo s bateriovým napájením

Bezpečné nabíjení s šesti druhy ochrany

Rychlé uvolnění a výměna

Bez paměťového efektu

Tradiční Ni-Cd článek

Tapo A100(lithiový článek)

Balení baterií

Balení baterií

Velká kapacita, dlouhá životnost

Battery Pack

Větší kapacita, delší životnost

Funguje s kamerami a videozvonky Tapo s bateriovým napájením

Bezpečné nabíjení s šesti druhy ochrany

Rychlé uvolnění a výměna

Bez paměťového efektu

Tradiční Ni-Cd článek

Tapo A100(lithiový článek)

Podpora pro aplikaci Tapo

Walk You Through Setup Step by Step

Watch the whole setup process in the whole

Tapo Battery Pack (Tapo A100) Unboxing and Charging

Specifikace

Ke stažení

Videa

Tapo Battery Pack (Tapo A100) Unboxing and Charging

FAQ

Velká kapacita,
dlouhá životnost