FAQs
Cannot make my TP-Link smart devices work with Alexa
06-26-2018
68,322
Note: This troubleshooting FAQ is for the device that connected to the Tapo app. For matter devices, please kindly check this FAQ.
Case 1 Cannot discover the device or some device does not show up on Alexa app
- Speak the voice command "discover my devices" to rediscover the device.
- Disable and then re-enable the skill. Please refer to the steps below.
- Reset your Tapo/Kasa devices and re-link them in Tapo/Kasa app.
- If your devices still can’t be discovered in Alexa app, please record the time of your last attempt to discover devices and contact TP-Link technical support.
Case 2 Fail to watch live stream in Alexa app/Echo Show
Note: Not all cameras support this feature.
- Disable Wi-Fi of your phone, and check if you can access the device via cellular data on Tapo/Kasa app. If not, please refer to the FAQ to troubleshoot.
- If you can successfully access the device on Tapo/Kasa app via cellular data, please record the time of the failed attempt and contact TP-Link technical support.
Case 3 Device is not responding to voice command
- Check if you can manually control the device on Alexa app. If not, please refer to troubleshooting steps in Case 4.
- Ensure that you logged in to the primary user account on the Alexa app. A Household account cannot control devices via voice commands. If you are unsure, use the voice command to have Alexa switch accounts: "Alexa, switch accounts".
Case 4 Cannot control device in Alexa app
- Disable Wi-Fi of your phone, and check if you can access the device via cellular data on Tapo/Kasa app. If not, please refer to the FAQ for device network troubleshooting.
- If you can successfully control the device on Tapo/Kasa app via cellular data, please record the time of your last attempt to manage the device in Alexa and contact TP-Link technical support.