How secure are Tapo devices?

Our Global Certifications Tapo is committed to data security and compliance, holding ISO 27001 and ISO 27701 certifications. These certifications demonstrate our adherence to international standards for information security management and personal information management. Data Encryption Tapo employs AES 128-bit encryption and TLS 1.2 protocols to protect sensitive information, such as camera videos and user identity data. AES 128-bit encryption offers robust protection using a 128-bit key, making unauthorized access nearly impossible. TLS 1.2 ensures secure internet connections, maintaining data confidentiality and integrity while resisting eavesdropping and tampering. Account Security To enhance user account security, Tapo implements a Two-Step Verification mechanism. This requires an additional verification step beyond just a username and password, safeguarding user credentials and preventing unauthorized access. Making Your Account More Secure: Introducing Two-Step Verification (2FA) for the Tapo App Comprehensive Data Defense Tapo partners with AWS to leverage top-tier security services, including DDoS protection and Web Application Firewalls (WAFs), to protect against data attacks. Additionally, we have disaster recovery measures in place to quickly restore data in case of corruption or loss, and we conduct regular security audits to monitor data access and identify potential breaches. Secure Cameras, Private Life Tapo provides a full range of cameras designed to secure your home while also protecting your personal information. Our solutions ensure both safety from threats and privacy for your data. 1) Secure Local & Cloud Storage Keeps up to 512GB of footage stored continuously on a microSD card (not included) or choose our Tapo Care Cloud subscription service, which not only saves your 30-day video history but also provides additional benefits such as activity notifications with snapshots. What Type of MicroSD Card Does Tapo Camera Support? General Questions about Tapo Care 2) Privacy Mode Set your Tapo camera to privacy mode and the camera’s lens will be blocked from recording your privacy moments. How to Use the Privacy Mode of My Tapo Cameras 3) Set Privacy Zone Set up blocked areas for your cameras in the Tapo app to prevent recording private spaces, such as your bed. Record only areas that need to be monitored, such as doorways and windows, to ensure your privacy is not leaked.

How to get the log of Tapo app

App logs are critical to further analyze the problem. This article will guide you on how to get Tapo app log. If you want to get the Tapo Camera’s log, please refer to the following FAQ: How to get the log of Tapo Camera Note: Make sure you download the latest version of the app from Google Play or the App Store. Step 1. Launch the Tapo app and log in. Click on Me at the bottom, and then select Support Center . Step 2. Choose the Tapo device for which you need to collect logs. Here we take the Tapo C210 as an example. Step 3. Select the relevant FAQ, slide to the bottom of the FAQ, and select Contact Technical Support , then select Email Support . Step 4. Select the corresponding issue type and fill in the rest of the information. Then check Add App Logs , then tap Submit . Note: If you have contacted TP-Link technical support, please attach your reference number, such as email TKIDXXX.

What should I do if the email shows that the link expired when I register cloud account or reset my password?

Step 1 Make sure you click on the link in time. To ensure the security of your account, the link will expire after a set length of time, which is indicated in the email. Step 2 Make sure you are clicking on the link for the first time because it will automatically expire after you click it once. Step 3 Please refrain from repeatedly sending the email. The link to the prior cloud mail will be invalidated, and only the link to the most recent message will be active in order to safeguard the security of your account if you repeatedly activate the cloud mail. We suggest waiting for the email patiently rather than constantly triggering the cloud email since you might not be able to receive it in time due to network delays or other issues. Please make sure you click on the link from the most recent email if you've already triggered it repeatedly. If the email link still expires, please contact technical support and provide the following information so we can investigate further. 1. The last time the e-mail was sent 2. The link in the email, please right-click on the link, copy and send it to us

How to Add A Group for Your Tapo Devices

Feature Description A group is a collection of devices that you can tap a single action to control all devices belonging to that group. It is accessible on the home screen just like any other device. You can group together smart plugs, smart switches, and smart bulbs. If you grouped together a bunch of smart bulbs, you will see the color picker and all of the other bulb-related features you would expect if controlling a single smart bulb. This will help reduce the number of unique screens needed to support the feature. If you have a group of six smart bulbs and drag your finger around the color picker, all of the 'color' bulbs change color simultaneously and smoothly. Other bulbs that are non-color bulbs will remain unchanged. Groups will exist in a new " GROUPS" category in the device list and they will appear like a basic device with a name, icon, and on/off switch. What kinds of Devices can I add to a group? All smart bulbs, smart light strips, smart plugs, and smart switches How Can I Add a Group? 1. From the Home screen, tap on the “+” icon in the top right corner. Then select " Add Group ". 2. Name your group and set a location for it. Select the smart devices you want to add to the group and tap SAVE . How Can I Delete a Group? Two ways you can delete a group. Method 1: From the device list, long-press an individual group until the red delete symbol appears on the right. Tap the red delete symbol. Method 2: 1. Tap the gear icon on the Status Page to enter the “Group Settings” page. 2. Tap “ REMOVE GROUP ” to remove your group.

How to Use the Room Feature in the Tapo App

You can create different rooms and add your smart devices into the certain rooms for easy management in the Tapo app. 1. Open the Tapo app and tap the “hamburger” icon. Select “ Room Settings ” from the menu. 2. Tap “ Add Rooms ” to create a new room for your devices. 3. Select or enter a name for the room and tap “ Save ”. 4. Choose the devices you want to add to this room. Tap “ Add to This Room ” to finish. 5. Return to the home page and you’ll see the new room listed in the menu, along with your devices inside it.

What can I do if I forget my password of the cloud account (Tapo smart plug, smart camera, smart bulb)

If you have forgotten the password of the cloud account, you can refer to the following steps to create a new password so that you can log in to the Tapo app to control the Tapo devices. Method 1. On the APP. Step 1 On the “ Log In ” page, click on “ Forgot Password ”. Step 2 Input your cloud account, then click on “ SEND ”. Step 3 Open the email, click on “ Click to Reset Password ”, it will lead you to a reset password page on the cloud website. Step 4. Input the new password for your cloud account and confirm the password, then click on “ Save ”. Step 5. Now you have finished password reset steps. Please go back to Tapo app, click on “ PASSWORD IS RESET ”, then you can log into your Tapo app with your new password. If you don’t receive the reset email within 60 seconds, please click on “ Resend ” on the app, and please ensure you have entered the correct email address. Method 2. On the TP-Link cloud website. 1. Open a browser, type https://community.tp-link.com/en/forgetpw in the address bar, and press Enter. On the pop-up webpage, please type in your registered email address, and click OK. A request email will be sent to your mailbox. 2. Open the requested email, and then tap Click to Reset Password . 3. On the pop-up webpage, please enter and confirm your new password, then click Save. Now you can log in the router with your new password.

What can I do if the Tapo app is not working properly (smart plug, smart camera, smart bulb)?

If there’s something wrong with the Tapo app, please try to do the below troubleshooting based on the problem you have. Q1: Can’t install the Tapo app successfully Please download and update the latest version of the app from Google Play or the App Store. If you encounter any installation problems, please kindly check and update the OS version on your mobile device. Q2: Tapo app has a crash issue 1. Uninstall the Tapo app, then reinstall the latest app on your phone. 2. Install the Tapo app on another phone for a try. Q3: Fail to login with TP-Link ID 1. Open a browser and search something on the mobile device, make sure it has internet access. 2. Connect the mobile device to another Wi-Fi network for a try. 3. Uninstall and reinstall the latest Tapo app, then open the app and log in. 4. Use a different mobile deivce to download and install the Tapo app, then try to log into the app again.

What're the automation and shortcut of my Tapo device (smart bulb, smart plug, smart camera)?

Shortcut Shortcut lets you achieve an action with a simple tap. For example, when you are ready for bed, you can turn off your smart devices for safety and dim your lights for better sleep with one simple tap. There are 3 featured shortcuts in the Tapo app, including Leave Home, Arrive Home and Go to Bed. You can edit based on the featured shortcut or create your own shortcut. Automation Automation allows you to set interactions between your smart devices by adding triggers and actions. For example, if the smart camera detects a motion (which is a trigger), then the living room light will come on (which is an action). There is a featured automation in the Tapo app, which helps automatically turn on the lights in your home at sunset. You can edit based on the featured automation or create your own automation. Note: Only Tapo smart bulbs support this feature currently. For Tapo smart plugs and smart cameras, the support will be added soon. Please stay tuned for the software updates. If you still have any problems, please contact support

How to unbind cloud account with devices in mobile App

Before we begin: You could unbind the cloud account by removing your devices on the corresponding app. For NC series cameras, you can use the tpCamera app to remove the device, and for smart home products, you can use the Kasa app to remove the device. Note: Once the device is removed from the app, the device would be reset to the factory default settings by default, and you need to reconfigure it from the very beginning if you want to control the device on the app again. Using an HS110 as an example in Kasa App. Option 1: Press and hold the device on the screen and you will see the “-” option. Option 2: Tap “Remove Device” at the bottom of the Device Settings page. Using an NC450 as an example in tpCamera App. Tap the icon of gear to enter the Camera settings page, then you can tap “Remove Camera” at the bottom to remove the camera from your cloud account.

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Security
Tapo C222

Pan/Tilt AI Home Security Wi-Fi Camera

New Comers

Tapo C220

Pan/Tilt AI Home Security Wi-Fi Camera

New Comers

Tapo C225

Pan/Tilt AI Home Security Wi-Fi Camera

Tapo C201

Pan/Tilt Home Security Wi-Fi Camera

Tapo C200P2

Pan/Tilt Home Security Wi-Fi Camera

TC72

Pan/Tilt AI Home Security Wi-Fi Camera

Tapo C101

Home Security Wi-Fi Camera

TC72

Pan/Tilt AI Home Security Wi-Fi Camera

Tapo C200C

Pan/Tilt Home Security Wi-Fi Camera

Tapo C100

Home Security Wi-Fi Camera

Tapo C200

Pan/Tilt Home Security Wi-Fi Camera

Tapo C211

Pan/Tilt Home Security Wi-Fi Camera

TC70

Pan/Tilt Home Security Wi-Fi Camera

Tapo C202

Pan/Tilt Home Security Camera

Tapo C210

Pan/Tilt Home Security Wi-Fi Camera

Tapo C210P2

Pan/Tilt Home Security Wi-Fi Camera

Tapo C110P4

Home Security Wi-Fi Camera

TC71

Pan/Tilt Home Security Wi-Fi Camera

New Comers

Tapo C125

AI Home Security Wi-Fi Camera

Tapo C120

Tapo Indoor/Outdoor Wi-Fi Home Security Camera

New Comers

Tapo C111

Home Security Wi-Fi Camera

Tapo C212

Pan/Tilt Home Security Wi-Fi Camera

Tapo C110

Home Security Wi-Fi Camera

All Products

Tapo C530WS

Outdoor Pan/Tilt Security Wi-Fi Camera

Tapo C520WS

Outdoor Pan/Tilt Security Wi-Fi Camera

Tapo C52A

Outdoor Pan/Tilt Security Wi-Fi Camera

Tapo C51A

Outdoor Pan/Tilt Security WiFi Camera

Tapo C510W

Outdoor Pan/Tilt Security WiFi Camera

TC40GW

Outdoor Pan/Tilt 4G LTE Camera

Tapo C501GW

Outdoor Pan/Tilt 4G LTE Camera

Tapo C500

Outdoor Pan/Tilt Security WiFi Camera

Tapo C325WB

Outdoor Security WiFi Camera

Tapo C320WS

Outdoor Security Wi-Fi Camera

Tapo C310P2

Outdoor Security Wi-Fi Camera

Tapo C310

Outdoor Security Wi-Fi Camera

TC65

Outdoor Security Wi-Fi Camera

TC40

Outdoor Pan/Tilt Security WiFi Camera

TC41

Outdoor Pan/Tilt Security WiFi Camera

Tapo C120

Tapo Indoor/Outdoor Wi-Fi Home Security Camera

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TC85 KIT

Solar-Powered Security Camera Kit

Tapo C425 KIT

Solar-Powered Security Camera Kit

Hot Buys

Tapo C425

Smart Wire-Free Security Camera

Hot Buys

Tapo C410 KIT

Solar-Powered Security Camera Kit

Tapo C410

Battery-Powered Outdoor Security Camera

TC82 KIT

Solar-Powered Security Camera Kit

TC85

Smart Wire-Free Security Camera

TC82

Battery-Powered Outdoor Security Camera

All Products

Tapo C720

Smart Floodlight Camera

TC55

Smart Floodlight Camera

TC53

Smart Floodlight Camera

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Coming Soon

Tapo H200

Tapo Smart Hub

Tapo H100

Smart Hub with Chime

New Comers

Tapo T30 KIT

Smart Sensor Starter Kit

Tapo T100

Smart Motion Sensor

Tapo T110

Smart Contact Sensor

All Products

New Comers

Tapo A200

Solar Panel

Tapo A100

Battery Pack

Tapo A201

Solar Panel

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Entry Solution
Tapo D210

Tapo Video Doorbell Camera

Tapo D235

Tapo Video Doorbell Camera

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Tapo D230S1

Tapo Smart Battery Video Doorbell

Tapo D130

Tapo Smart Wired Video Doorbell

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Tapo DL110

Smart Wi-Fi Door Lock

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Tapo A100

Battery Pack

Tapo A201

Solar Panel

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Cleaning
New Comers

Tapo RV30 Max Plus

5300Pa Hyper Suction Robot Vacuum & Mop + Smart Auto-Empty Dock

New Comers

Tapo RV30 Max

5300Pa Hyper Suction Robot Vacuum & Mop

New Comers

Tapo RV20 Max Plus

5300Pa Suction MagSlim™ LiDAR Navigation Robot Vacuum and Mop with Auto-Empty Dock

New Comers

Tapo RV20 Max

5300Pa Suction MagSlim™ LiDAR Navigation Robot Vacuum and Mop

Tapo RV30 Plus

LiDAR Navigation Robot Vacuum & Mop + Smart Auto-Empty Dock

Tapo RV30

LiDAR Navigation Robot Vacuum & Mop

Tapo RV30C Mop

LiDAR Navigation Robot Vacuum & Mop

Tapo RV20 Mop Plus

MagSlim™ LiDAR Navigation Robot Vacuum & Mop+ Smart Auto-Empty Dock

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MagSlim™ LiDAR Navigation Robot Vacuum & Mop

Tapo RV10 Plus

Robot Vacuum & Mop + Smart Auto-Empty Dock

Tapo RV10

Robot Vacuum & Mop

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Tapo RV30C Plus

LiDAR Navigation Robot Vacuum + Smart Auto-Empty Dock

New Comers

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LiDAR Navigation Robot Vacuum

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MagSlim™ LiDAR Navigation Robot Vacuum + Smart Auto-Empty Dock

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MagSlim™ LiDAR Navigation Robot Vacuum

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Robot Vacuum

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Tapo Robot Vacuum Washable Mop Cloth (5 Pcs)

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Tapo Robot Vacuum Replacement Kit

Tapo RVA101

Tapo Robot Vacuum Replacement Kit

Tapo RVA102

Tapo Robot Vacuum Replacement Kit

Tapo RVA103

Tapo Robot Vacuum Replacement Kit

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- Smart Lighting
  
  Coming Soon
  
  Tapo L430C
  
  Smart Wi-Fi Candle Light Bulb, Multicolor
  
  Tapo L535E
  
  Smart WiFi Light Bulb, Multicolor
  
  Tapo L535B
  
  Smart WiFi Light Bulb, Multicolor
  
  Tapo L530E
  
  Smart Wi-Fi Light Bulb, Multicolor
  
  Tapo L530B
  
  Smart Wi-Fi Light Bulb, Multicolor
  
  Tapo L520E
  
  Smart WiFi Light Bulb, Daylight & Dimmable
  
  Tapo L510E
  
  Smart Wi-Fi Light Bulb, Dimmable
  
  Tapo L510E
  
  Smart Wi-Fi Light Bulb, Dimmable
  
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  Tapo S500
  
  Smart Wi-Fi Light Switch
  
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  Tapo S505D
  
  Smart Wi-Fi Dimmer Light Switch, Matter
  
  New Comers
  
  Tapo S505
  
  Smart Wi-Fi Light Switch, Matter
  
  Tapo S500D
  
  Smart Wi-Fi Light Switch, Dimmer
  
  Tapo S210
  
  Smart Light Switch, 1-Gang 1-Way
  
  Tapo S220
  
  Smart Light Switch, 2-Gang 1-Way
  
  All Products
Coming Soon

Tapo L430C

Smart Wi-Fi Candle Light Bulb, Multicolor

Tapo L535E

Smart WiFi Light Bulb, Multicolor

Tapo L535B

Smart WiFi Light Bulb, Multicolor

Tapo L530E

Smart Wi-Fi Light Bulb, Multicolor

Tapo L530B

Smart Wi-Fi Light Bulb, Multicolor

Tapo L520E

Smart WiFi Light Bulb, Daylight & Dimmable

Tapo L510E

Smart Wi-Fi Light Bulb, Dimmable

Tapo L510E

Smart Wi-Fi Light Bulb, Dimmable

Tapo L510B

Smart Wi-Fi Light Bulb, Dimmable

Tapo L630

Smart Wi-Fi Spotlight, Multicolor

TL33

Smart Wi-Fi Spotlight, Multicolor

Tapo L610

Smart Wi-Fi Spotlight, Dimmable

TL31

Smart Wi-Fi Spotlight, Dimmable

Tapo L930-10

Smart Wi-Fi Light Strip, Multicolor

New Comers

Tapo L930-5

Smart Wi-Fi Light Strip, Multicolor

Tapo L920-10

Smart Wi-Fi Light Strip, Multicolor

Tapo L920-5

Smart Wi-Fi Light Strip, Multicolor

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Smart Wi-Fi Light Strip

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Smart Wi-Fi Light Strip

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Smart Wi-Fi Light Strip

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Tapo S500

Smart Wi-Fi Light Switch

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Tapo S505D

Smart Wi-Fi Dimmer Light Switch, Matter

New Comers

Tapo S505

Smart Wi-Fi Light Switch, Matter

Tapo S500D

Smart Wi-Fi Light Switch, Dimmer

Tapo S210

Smart Light Switch, 1-Gang 1-Way

Tapo S220

Smart Light Switch, 2-Gang 1-Way

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Home Automation
Tapo P100

Mini Smart Wi-Fi Socket

New Comers

Tapo P135 KIT

Smart WiFi Lamp Dimmer Kit

New Comers

Tapo P100M

Mini Smart Wi-Fi Plug

Tapo P125M

Mini Smart Wi-Fi Plug

Tapo P115

Mini Smart Wi-Fi Socket, Energy Monitoring

Tapo P105

Mini Smart Wi-Fi Plug

Tapo P125

Mini Smart Wi-Fi Plug

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Smart WiFi Outdoor Plug

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Smart Wi-Fi Power Strip

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Coming Soon

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Tapo T30 KIT

Smart Sensor Starter Kit

Tapo T310

Smart Temperature & Humidity Sensor

Tapo T100

Smart Motion Sensor

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Tapo T315

Smart Temperature & Humidity Monitor

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Smart Water Leak Sensor

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Software & service
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Smart Sensor Starter Kit

| Tapo T30 KIT

Overview
Setup & App
Specifications
Support

Smart Sensor Starter Kit

Tapo T30 KIT

Window/Door Safeguard - Monitors the opening & closing of windows, doors, cabinets, the fridge, or the mailbox in real time.
Motion Detection - Captures motion in your home with customization.
Smart Action Support - Connect the actions with other smart devices for a smarter home.
Instant Alerts & App Notification - Triggers alarm to warn unwanted visitors and sends you notifications.
Easy Installation - Place the sensors whereever you need with our toor-less installation.

Smart Sensor Starter Kit

Elevate to a Smarter, Safer Life

Tapo T30 KIT

Works with Tapo Devices For Home Automation Smart Lights Smart Cameras Smart Plugs

Motion Detection

Window & Door Safeguard

Smart Hub with Chime

App Notifications

Triggers Hub Alarm

2-Year Battery Life With Low-Battery Notifications

Non-Video Monitoring

Smart Ringtones

Hands-free Motion Detection

No more fumbling in the dark. Your hallway or bedroom lights turn on automatically as you pass by the motion sensor without having to flip a switch or say a word.

Door & Window Safeguard

Stop wondering if you closed all your windows after leaving home. Check on your doors and windows at a glance with the Tapo app.

A Low-Power Way to Connect Everything

The Tapo Hub is the heart of your Tapo smart home, connecting devices like smart sensors, switches and buttons, using an ultra-low power wireless protocol. This technology helps battery-powered devices last up to 10 times longer.

Works with Tapo Devices for Home Automation

Turn Lights On Automatically
Motion Control an Entire Room

Turn Lights On Automatically

Lights automatically turn on when the contact sensor detects the door opening or the motion sensor detects someone passing by.

Motion Control an Entire Room

Create a customizable scene to control multiple devices and activate them all with motion.

Works with Tapo Cameras to Secure Your Home

Contact Sensor ＋ Pan/Tilt Camera
Motion Sensor ＋ Pan/Tilt Camera

Contact Sensor ＋ Pan/Tilt Camera

When motion activity is detected by the sensor, the Tapo pan/tilt camera will activate Patrol Mode and sweep the area to see what's going on.

Tapo T100

Tapo Hub / HomeBase

Tapo Pan/Tilt Camera

Motion Sensor ＋ Pan/Tilt Camera

The instant a door or window opens, your Tapo pan/tilt cameras can turn to the intruder and sound an alarm.

Tapo T100

Tapo Hub / HomeBase

Tapo Security Camera

Guard Your Home with Alarm and Notifications

When the contact sensor or motion sensor detects abnormal behavior, it triggers the hub alarm (up to 90 dB) and notifies you via the Tapo app. Check the specific detection time in the event log from the Tapo app, no matter where you are.

Easy Installation

Place the sensors wherever you need with our tool-less installation. Easily mount the motion sensor on furniture or walls with the built-in magnet or 3M tape. Mount the contact sensor on doors or windows with the 3M adhesive.

Plug in

Attach

Compact Size

The compact size allows flexible installation anywhere in your home, fitting seamlessly into the environment without disrupting the aesthetics.

72 mm

51 mm

62.5 mm

42.3 mm

34 mm

61.4 mm

12.3 mm

37.5 mm

Tapo App Support

Easy Setup at Your Fingers

1 Download the free app
2 Plug in and connect
3 Control from anywhere

* Compatible with iOS 9.0 or higher and Android 4.3 or higher

Walk You Through Setup Step by Step

1

Download and open Tapo App
2

Tap Plus (+) to add your smart device
3

Look for your device and connect
4

Name the device and choose the room it’s in
5

Congratulations! You’ve now completed the configuration

Specifications

HARDWARE FEATURES

LED Indicator:

Yes

GENERAL

Operating Temperature:

0~40°C

Dimensions( H X W X D ):

Motion Sensor: 42.3 x 42.3 x 34 mm
Contact Sensor: 61.4 x 37.5 x 12.3 mm
Hub: 72 x 62.5 x 51 mm

Materia:

UL94-V0 Flame Ratardant

PACKAGE CONTENTS

Tapo H100 × 1
Tapo T100 × 1
Tapo T110 × 2
Button Battery CR2450 × 1
Button Battery CR2032 × 2
3M Adhesives × 7
Quick Start Guide

Downloads

App

Tapo App

FAQ

How secure are Tapo devices?
How to get the log of Tapo app
What should I do if the email shows that the link expired when I register cloud account or reset my password?
How to Add A Group for Your Tapo Devices
How to Use the Room Feature in the Tapo App
What can I do if I forget my password of the cloud account (Tapo smart plug, smart camera, smart bulb)
What can I do if the Tapo app is not working properly (smart plug, smart camera, smart bulb)?
What're the automation and shortcut of my Tapo device (smart bulb, smart plug, smart camera)?
How to unbind cloud account with devices in mobile App

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