Q: What should I do if the email shows that the link expired when I register cloud account or reset my password?

Step 1 Make sure you click on the link in time. To ensure the security of your account, the link will expire after a set length of time, which is indicated in the email. Step 2 Make sure you are clicking on the link for the first time because it will automatically expire after you click it once. Step 3 Please refrain from repeatedly sending the email. The link to the prior cloud mail will be invalidated, and only the link to the most recent message will be active in order to safeguard the security of your account if you repeatedly activate the cloud mail. We suggest waiting for the email patiently rather than constantly triggering the cloud email since you might not be able to receive it in time due to network delays or other issues. Please make sure you click on the link from the most recent email if you've already triggered it repeatedly. If the email link still expires, please contact technical support and provide the following information so we can investigate further. 1. The last time the e-mail was sent 2. The link in the email, please right-click on the link, copy and send it to us

Question 1

How secure are Tapo devices?

Accepted Answer

Our Global Certifications

Tapo is committed to data security and compliance, holding ISO 27001 and ISO 27701 certifications. These certifications demonstrate our adherence to international standards for information security management and personal information management.

Data Encryption

Tapo employs AES 128-bit encryption and TLS 1.2 protocols to protect sensitive information, such as camera videos and user identity data. AES 128-bit encryption offers robust protection using a 128-bit key, making unauthorized access nearly impossible. TLS 1.2 ensures secure internet connections, maintaining data confidentiality and integrity while resisting eavesdropping and tampering.

Account Security

To enhance user account security, Tapo implements a Two-Step Verification mechanism. This requires an additional verification step beyond just a username and password, safeguarding user credentials and preventing unauthorized access.

Making Your Account More Secure: Introducing Two-Step Verification (2FA) for the Tapo App

Comprehensive Data Defense

Tapo partners with AWS to leverage top-tier security services, including DDoS protection and Web Application Firewalls (WAFs), to protect against data attacks. Additionally, we have disaster recovery measures in place to quickly restore data in case of corruption or loss, and we conduct regular security audits to monitor data access and identify potential breaches.

Secure Cameras, Private Life

Tapo provides a full range of cameras designed to secure your home while also protecting your personal information. Our solutions ensure both safety from threats and privacy for your data.

1) Secure Local & Cloud Storage

Keeps up to 512GB of footage stored continuously on a microSD card (not included) or choose our Tapo Care Cloud subscription service, which not only saves your 30-day video history but also provides additional benefits such as activity notifications with snapshots.

What Type of MicroSD Card Does Tapo Camera Support?

General Questions about Tapo Care

2) Privacy Mode

Set your Tapo camera to privacy mode and the camera’s lens will be blocked from recording your privacy moments.

How to Use the Privacy Mode of My Tapo Cameras

3) Set Privacy Zone

Set up blocked areas for your cameras in the Tapo app to prevent recording private spaces, such as your bed. Record only areas that need to be monitored, such as doorways and windows, to ensure your privacy is not leaked.

Question 2

How to get the log of Tapo app

Accepted Answer

App logs are critical to further analyze the problem. This article will guide you on how to get Tapo app log.

If you want to get the Tapo Camera’s log, please refer to the following FAQ: How to get the log of Tapo Camera

Note: Make sure you download the latest version of the app from Google Play or the App Store.

Step 1. Launch the Tapo app and log in. Click on Me at the bottom, and then select Support Center.

Screenshot of Tapo app Me page.

Step 2. Choose the Tapo device for which you need to collect logs. Here we take the Tapo C210 as an example.

Screenshot of Tapo app support center page.

Step 3. Select the relevant FAQ, slide to the bottom of the FAQ, and select Contact Technical Support, then select Email Support.

Screenshot guide for accessing Contact Technical Support.

Step 4. Select the corresponding issue type and fill in the rest of the information. Then check Add App Logs, then tap Submit.

Note: If you have contacted TP-Link technical support, please attach your reference number, such as email TKIDXXX.

Screenshot of Tapo app isse types page. Screenshot guide of submitting app logs.

Question 3

What should I do if the email shows that the link expired when I register cloud account or reset my password?

Accepted Answer

Step 1

Make sure you click on the link in time. To ensure the security of your account, the link will expire after a set length of time, which is indicated in the email.

Step 2

Make sure you are clicking on the link for the first time because it will automatically expire after you click it once.

Step 3

Please refrain from repeatedly sending the email.

The link to the prior cloud mail will be invalidated, and only the link to the most recent message will be active in order to safeguard the security of your account if you repeatedly activate the cloud mail. We suggest waiting for the email patiently rather than constantly triggering the cloud email since you might not be able to receive it in time due to network delays or other issues.

Please make sure you click on the link from the most recent email if you've already triggered it repeatedly.

If the email link still expires, please contact technical support and provide the following information so we can investigate further.

1. The last time the e-mail was sent

2. The link in the email, please right-click on the link, copy and send it to us

Question 4

How to configure the Notification feature for the Tapo & Kasa devices on the Tapo app

Accepted Answer

With the Notification feature configured on the Tapo app, you can decide whether to receive notifications on your phone. Here is the detailed instruction to configure the Notification feature on the Tapo app.

Part 1. Notification Settings for all smart devices

On the Tapo app>>Me>>Notifications page, you are able to change the Notification Settings.

1) You can tap System Notifications to toggle On/Off the Device Sharing, Firmware Update, and New Device Found options to decide whether to receive these notifications on your phone.

2) You can toggle On/Off the Promotions to decide whether to receive exclusive offers, VIP giveaways, and new product notifications.

3) If you enable the Device and go to the Management page, you can turn On/Off the switch beside the smart device to decide whether to receive notifications about it.

4) Tap the Do Not Disturb feature and when it is enabled, you won't receive notifications during the scheduled time on your phone. Tap Exceptions>>Add Devices to add devices if you want to receive notifications from them during Do Not Disturb.

Note: Notifications like water leaks or doorbell thefts still work during the scheduled time.

Part 2. Notification Settings for Tapo & Kasa Cameras

If you want to receive push notifications on your phone when the Tapo & Kasa Cameras detect events, please refer to the following steps to set up the Notification feature on the Tapo app.

Here we take Tapo C200 as an example.

Step 1. On the Tapo app>>Me>>Notifications page, go to Device Notifications>>Management to ensure the switch is enabled for your camera.

Turn off the Do Not Disturb feature or add your camera to the Exceptions page.

Step 2. On the Home page of the Tapo app, tap your camera model card or tap the Cameras tab>click on Manage on your camera model to go to the Live View page.

Step 3. On the Live View page, tap the icon on the top right corner to enter the Device Settings page.

Step 4. Click on Notifications on the Device Settings page.

Step 5. Enable Activity Notifications and Rich Notifications as per your desire.

Tap Activity Type to select the detection types for which you want to receive push notifications.

Note: Currently, some Camera models do not have the Activity Type feature, and you will receive all types of notifications when the camera detects events.

Set the time to receive the push notifications.

If you select Custom Time, you can customize the time period to receive the push notifications as per your desire.

If you have enabled the Notifications feature on the Tapo app but can’t receive push notifications on your phone, please refer to the link below to troubleshoot.

Why can’t I receive notifications after turning on Notifications?

Question 5

How to turn on Precise Location for the Tapo App

Accepted Answer

Geofencing is a location-based service that triggers a pre-defined action when you enter or exit a specific place. Your exact location is needed to improve the Geofencing performance. If the location cannot be located or is not accurate, you can enable the Precise Location function. Take the Tapo App as an example, and here’s how.

For iOS (iOS 16 and iPadOS 16 or later)

Enable Precise Location and you can apply your exact location to the Geofencing feature.

1. Go to “Settings > Privacy & Security > Location Services”.

2. Scroll through the list to select Tapo. Then enable the Precise Location function.

If Location Services is grayed out and cannot be turned on, please check if you have disallowed changes of location services.

1. Go to “Settings > Screen Time > Content & Privacy Restrictions > Location Services”. Please select Allow Changes. Then tap back to save your settings.

2. Tap Location Services again. Select Tapo, and allow Always location permission, then turn Precise Location on to get accurate location.

For Android (Android 14 or later):

Enable Get location info and you can apply your exact location to the Geofencing feature.

1. Go to “Settings > Apps > Permissions”.

2. Tap Apps to scroll through the list or just search the app name to select Tapo.

3.1 Select Tapo and go to “Privacy > Get location info”. Then choose to allow Tapo to get your exact location.

3.2 Or you can tap Permissions and go to “Privacy > Get location info”. Then Choose Tapo from the list of apps and allow it to get your exact location.

Question 6

How to Add A Group for Your Tapo Devices

Accepted Answer

Feature Description

A group is a collection of devices that you can tap a single action to control all devices belonging to that group. It is accessible on the home screen just like any other device.

You can group together smart plugs, smart switches, and smart bulbs. If you grouped together a bunch of smart bulbs, you will see the color picker and all of the other bulb-related features you would expect if controlling a single smart bulb. This will help reduce the number of unique screens needed to support the feature.

If you have a group of six smart bulbs and drag your finger around the color picker, all of the 'color' bulbs change color simultaneously and smoothly. Other bulbs that are non-color bulbs will remain unchanged.

Groups will exist in a new "GROUPS" category in the device list and they will appear like a basic device with a name, icon, and on/off switch.

What kinds of Devices can I add to a group?

All smart bulbs, smart light strips, smart plugs, and smart switches

How Can I Add a Group?

1. From the Home screen, tap on the “+” icon in the top right corner. Then select "Add Group".

2. Name your group and set a location for it. Select the smart devices you want to add to the group and tap SAVE.

How Can I Delete a Group?

Two ways you can delete a group.

Method 1:

From the device list, long-press an individual group until the red delete symbol appears on the right. Tap the red delete symbol.

Method 2:

1. Tap the gear icon on the Status Page to enter the “Group Settings” page.

2. Tap “REMOVE GROUP” to remove your group.

Question 7

How to Use the Room Feature in the Tapo App

Accepted Answer

You can create different rooms and add your smart devices into the certain rooms for easy management in the Tapo app.

1. Open the Tapo app and tap the “hamburger” icon. Select “Room Settings” from the menu.

2. Tap “Add Rooms” to create a new room for your devices.

3. Select or enter a name for the room and tap “Save”.

4. Choose the devices you want to add to this room. Tap “Add to This Room” to finish.

5. Return to the home page and you’ll see the new room listed in the menu, along with your devices inside it.

Question 8

What can I do if I forget my password of the cloud account (Tapo smart plug, smart camera, smart bulb)

Accepted Answer

If you have forgotten the password of the cloud account, you can refer to the following steps to create a new password so that you can log in to the Tapo app to control the Tapo devices.

Method 1. On the APP.

Step 1 On the “Log In” page, click on “Forgot Password”.

Step 2 Input your cloud account, then click on “SEND”.

Step 3 Open the email, click on “Click to Reset Password”, it will lead you to a reset password page on the cloud website.

Step 4. Input the new password for your cloud account and confirm the password, then click on “Save”.

Step 5. Now you have finished password reset steps. Please go back to Tapo app, click on “PASSWORD IS RESET”, then you can log into your Tapo app with your new password.

If you don’t receive the reset email within 60 seconds, please click on “Resend” on the app, and please ensure you have entered the correct email address.

Method 2. On the TP-Link cloud website.

1. Open a browser, type https://community.tp-link.com/en/forgetpw in the address bar, and press Enter. On the pop-up webpage, please type in your registered email address, and click OK. A request email will be sent to your mailbox.

2. Open the requested email, and then tap Click to Reset Password.

3. On the pop-up webpage, please enter and confirm your new password, then click Save. Now you can log in the router with your new password.

Question 9

What can I do if the Tapo app is not working properly (smart plug, smart camera, smart bulb)?

Accepted Answer

If there’s something wrong with the Tapo app, please try to do the below troubleshooting based on the problem you have.

Q1: Can’t install the Tapo app successfully

Please download and update the latest version of the app from Google Play or the App Store. If you encounter any installation problems, please kindly check and update the OS version on your mobile device.

Q2: Tapo app has a crash issue

1. Uninstall the Tapo app, then reinstall the latest app on your phone.

2. Install the Tapo app on another phone for a try.

Q3: Fail to login with TP-Link ID

1. Open a browser and search something on the mobile device, make sure it has internet access.

2. Connect the mobile device to another Wi-Fi network for a try.

3. Uninstall and reinstall the latest Tapo app, then open the app and log in.

4. Use a different mobile deivce to download and install the Tapo app, then try to log into the app again.

Question 10

What're the automation and shortcut of my Tapo device (smart bulb, smart plug, smart camera)?

Accepted Answer

Shortcut

Shortcut lets you achieve an action with a simple tap. For example, when you are ready for bed, you can turn off your smart devices for safety and dim your lights for better sleep with one simple tap.

There are 3 featured shortcuts in the Tapo app, including Leave Home, Arrive Home and Go to Bed. You can edit based on the featured shortcut or create your own shortcut.

Automation

Automation allows you to set interactions between your smart devices by adding triggers and actions. For example, if the smart camera detects a motion (which is a trigger), then the living room light will come on (which is an action).

There is a featured automation in the Tapo app, which helps automatically turn on the lights in your home at sunset. You can edit based on the featured automation or create your own automation.

Note: Only Tapo smart bulbs support this feature currently. For Tapo smart plugs and smart cameras, the support will be added soon. Please stay tuned for the software updates.

If you still have any problems, please contact support

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