How to check and improve the network connection stability of Tapo&Kasa smart devices

EC60, EC70, HS100, HS100 KIT, HS100P3, HS103P2, HS105, HS105 KIT, HS107, HS110, HS110 KIT, HS200, HS210, HS210 KIT, HS220, HS300, KC105, KC115, KC120, KC125, KC300, KC300S2, KC300S3, KC310S2, KC400, KC410S, KC420WS, KL110B, KL125, KL125P2, KL125P4, KL130B, KL430, KL430E, KL50, KL50B, KL60, KL60B, KS220M, KS230 KIT, TC60, TC65, TC70, TC85, Tapo C100, Tapo C110, Tapo C110P2, Tapo C200, Tapo C210, Tapo C210P2, Tapo C310, Tapo C320WS, Tapo C420, Tapo D230S1, Tapo H100, Tapo H110, Tapo L510B, Tapo L510E, Tapo L520E, Tapo L530B, Tapo L530E, Tapo L900-10, Tapo L900-20, Tapo L900-5, Tapo L920-10, Tapo L920-5, Tapo L930-10, Tapo L930-5, Tapo P100, Tapo P105, Tapo P110, Tapo P115, Tapo RV10, Tapo RV10 Plus, Tapo RV20, Tapo RV30 Plus, Tapo S200B, Tapo S210, Tapo S220, Tapo S500, Tapo S500D, Tapo S505, Tapo S505D, Tapo T100, Tapo T110

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Due to a variety of user installation environments and network topologies, your smart devices may have some connection problems under certain conditions, such as a delay in live view, slow loading, unstable network, and other problems.

This FAQ will guide you through checking and improving the stability of the connection between your smart devices and your phone on your local network for better performance.

Part 1. Check the signal strength of the TP-Link smart device

If your device is connected wirelessly to a Wi-Fi network, you can check the received signal strength on the app.

Tapo APP -> tap in the left top -> Device Settings -> Device info -> tap Wi-Fi icon to see signal strength (the value of RSSI).

Strong: more than -50 dBm

Good to Average: among -70 dBm to -50 dBm

Poor: less than -70 dBm

Part 2. Check the delay between a smart device and a phone on the local network

Due to different network topologies and wireless interference, we still need to check the actual delay between the smart device and the phone via the Ping command if there is a connection issue (such as slow loading, unstable issue, etc.).

Here we use the APP “Network Analyzer” as an example.

Step 1: Install the test APP “Network Analyzer” on your phone.

For Android: https://play.google.com/store/apps/details?id=net.techet.netanalyzerlite.an

For iOS: https://apps.apple.com/app/network-analyzer/id562315041

Step 2: Check the IP address of the smart device you want to test on the Tapo APP.

You can find the IP address of the smart device on the device’s Device Settings -> Device Info page.

Step 3: Ping the IP address.

Open the “Network Analyzer” APP, go to Tools -> Ping, and input the IP address of the camera, then tap on “Start”.

Step 4: Check the test results.

If your test results show that many data packages are lost, it means your network is not stable.

If the data package delay is over 100ms, accessing to your device can be relatively slow.

Part 3. How to improve the network connection stability

Please refer to this FAQ for detailed troubleshooting steps.