FAQs

How to get the log of Tapo Camera

Tapo C100, Tapo C101, Tapo C110, Tapo C110P2, Tapo C200, Tapo C200P2, Tapo C201, Tapo C202, Tapo C210, Tapo C210P2, Tapo C310, Tapo C320WS, Tapo C325WB, Tapo P100, Tapo P110

08-05-2021 76,772

Here we will introduce the way to get the Tapo Camera’s log.

1) Insert a microSD card into the camera.

2) Open the Tapo app, tap the camera’s model card to enter the camera’s Live View page> tap the icon at the top right corner of the Live View page to go to the Device Settings page> click on Advanced Settings and enable Diagnose. The log file will be stored on the SD card.

3) Let the camera run for some time and wait for the recurrence of the problem.

4) Plug the SD card into the computer's SD card slot or connect it to the computer via an SD card adapter.

5) Get the log file named ‘diagnose_log’ on the SD card.