Question 1

What is clamping voltage or VPR (voltage protection rating) on a surge protector?

Accepted Answer

VPR is the maximum voltage allowed to pass through the surge protector during a spike. It’s the voltage level which causes the MOV to “clamp” down on the spike to prevent most of the surge from passing through to connected equipment. MOV’s convert the electrical charge into heat and absorb it so it won’t damage your equipment. When measuring the VPR of a surge protector, the lower the number usually means better protection.

Question 2

What is a power surge/spike and how can a surge protector help?

Accepted Answer

Surge protectors add another layer of protection to connected equipment. Most damage done by overvoltage “power events” can be caused by one of two things. Either shorter duration transients (spikes) or longer duration high-voltage transients (surges) entering electronic devices via power lines. Surges and spikes can reach up to 6000 Volts. Typical microchips found in a computer, telephone, TV, stereo and other electronic equipment are sensitive to voltage irregularities.

Question 3

Why do you need surge protection?

Accepted Answer

Surge protection is important because electricity isn’t a constant. Small surges/spikes could affect the performance and reliability or even destroy electronic equipment such as TVs, computers, microwave ovens, stereo systems, etc. Damage can occur over time with small surges or instantaneously from a major spike.

Question 4

Can a HS300 be plugged into a power strip, another surge protector or an uninterruptible power supply (UPS)?

Accepted Answer

No. The HS300 power strip must be directly plugged into a grounded outlet to work.

NOTE: UL Safety Standards, the National Electric Code and several other local codes prohibit power strips, surge protectors or UPS units to be daisy-chained. By doing so the user voids the Warranty and may also void any insurance coverage should there be an incident.

Question 5

How to use the Grouping feature in Kasa app

Accepted Answer

Feature Description

A group is a collection of devices that you can tap a single action to control all devices belonging to that group. It is accessible on the home screen just like any other device.

You can group together smart plugs, smart switches, and smart bulbs.

If you grouped together a bunch of smart bulbs, you will see the color picker and all of the other bulb-related features you would expect if controlling a single smart bulb. This will help reduce the number of unique screens needed to support the feature.

If you have a group of six smart bulbs and drag your finger around the color picker, all of the 'color' bulbs change color simultaneously and smoothly. Other bulbs that are non-color bulbs will remain unchanged.

Groups will exist in a new "GROUPS" category in the device list and they will appear like a basic device with a name, icon, and on/off switch.

How Can I Add a Group?

1. From the Home screen, tap on the “Add” icon in the top right corner. Then select "Group" from the bottom slider menu.

2. Name your group and set a location for it. Select the smart devices you want to add to the group and tap SAVE.

What kinds of Devices can I add to a group?

All Kasa smart bulbs:

LB100, LB110, LB120, LB130, LB200, LB230, KL100, KL110, KL120, KL130

All Kasa smart plugs& switches:

HS100, HS103, HS105, HS107, HS110, HS200, HS210, HS220, HS300

How Can I Delete a Group?

Two ways you can delete a group.

Method 1:

From the device list, long-press an individual group until the delete symbol appears on the right. Tap the delete symbol.

Method 2:

1. Tap the gear icon on the Status Page to enter the “Group Settings” page.

2. Tap “REMOVE GROUP” to remove your group.

What is the "orange triangle" sometimes see next to the group name?

This is a warning that 1 or more devices belonging to the group are “offline” or unreachable.

You can still tap on/off or use any of the lighting control and it will control the devices that are still online or reachable by the app.

How Many Groups Can I Add?

50 groups in total.

Question 6

How to use Widgets to control your Kasa devices and Kasa scenes on Android devices

Accepted Answer

*Note: 1. Please update your Kasa app to newest version first.

2. Your Android devices must support widgets feature.

3.There is slight difference on operation and interface based on different Android devices.

With widgets, you can conveniently control your Kasa devices and Kasa scenes from the Home screen on your Android devices. This guide will help you to set the widget feature of Kasa App.

Step 1: Touch and hold an empty area on the home screen to enter home screen editing mode. Tap on the ‘Widgets’ and you can see all of your widgets. Find ‘Kasa’ widget and tap it.

Step 2: There are several Kasa widgets including Kasa Cam, Kasa Device and Kasa scene. Touch and hold a widget and drag it to an empty area on the home screen. You can add widgets you want.

Check that there are enough empty spaces on the home screen for the widget. If there is not enough space, add an empty screen page or free up some space on the current home screen page

Kasa Device widgets: Tap on Kasa Device (3x1) or Kasa Device (4x1) widget, select a device and this widget will show on the home screen. With Kasa Device (3x1) widget, you can switch on/off Kasa devices. With Kasa Device (4x1) widget, you can adjust color/brightness. For Kasa Device (4x1) widget, only Kasa devices with adjustable color/brightness can be selected.

Kasa Scene widgets: Tap on Kasa Scene (1x1) widget, select a scene and this widget will show on the home screen. Kasa Scene (4x2) widget will automatically pull all scenes currently exist on user’s profile. The 4x2 can show as many as 50 scenes. A scroll bar will appear if it does not fit the widget window size.

How to create a new scene in KASA APP?

Kasa Cam widgets: Tap on Kasa Cam (4x3) widget, select a kasa camera and this widget will show on the home screen. With Kasa Cam widget, you can tap on ‘Go Live’ and easily go to Live Page. Meanwhile you can view the clip of activity detection.

When there are multiple activities in the account, an UP and Down arrow appears to the right of the clip window. User can choose which clip to view by pressing the up and down arrows.

The activity clip refreshes every 30 MINUTES. When user presses the up and down arrow, it also refreshes the activity clip history to grab latest clips from the server.

User can add multiple camera widget but only 1 camera per widget can be shown.

Adjust the size of widgets: Touch and hold a widget on the home screen until your Phone vibrates. A blue frame with dots will appear. Drag the dot to adjust the size.

Delete widgets: Touch and hold a widget on the home screen until your Phone vibrates. Drag the widget to Remove.

Move widgets: Touch and hold a widget on the home screen until your Phone vibrates. Drag the widget to any position on the screen.

Step 3: Go back to the home screen and enjoy the widget feature of Kasa App.

Question 7

How to use Widgets to control your Kasa Devices and Kasa Scenes on iOS devices

Accepted Answer

With widgets, you can conveniently control your Kasa Devices and Kasa Scenes, and Kasa Cameras from the Today View on your iPhone, iPad, or iPod touch. This guide will help you to set the widget feature of the Kasa App.

It is mainly divided into two steps, first select the Kasa Devices and Kasa Scenes, and Kasa Cameras that you want to set as a widget on the app, and then add the Kasa Widgets in Today View.

Step 1: Log into your Kasa App. Tap on “Me” and then “Widgets”.

Step 2: Select the Devices, Scenes, or Cameras appearing in the Widget Settings by tapping on Devices, Scenes or Cameras in the available list.

How to create a new scene in KASA APP?

Step 3: If you want to reorder your devices or scenes, touch and hold the ‘≡’ next to them and drag them in the order that you want.

Step 4: Swipe right over the Home screen or Lock screen of your iPhone, iPad or iPod touch. You can see your widgets in the Today View. Scroll to the bottom and tap ‘Edit’.

Step 5: If your iOS device is iOS 14 or above, please slide the interface down to the low end, and tap ‘Customize’. If your iOS device is below iOS 14, please skip to step 8.

Step 6: Tap ‘+’ to add Kasa Devices, Kasa Cam, and Kasa Scenes widgets. To reorder your widgets, touch and hold the ‘≡’ next to the apps and drag them in the order that you want. Tap ‘Done’ to finish.

Step 9: Now you can control your Kasa Devices, Kasa Cam, and Kasa Scenes widgets from the Today View.

Tap ‘>’ and you can see all of your selected Kasa Devices, Scenes, and Cameras.

Step 10: For all Kasa devices, you can switch on/off them.

For Kasa devices with adjustable brightness and color, you can also adjust the brightness and color. Tap on the round icon next to the devices and then you can see the corresponding options.

If your devices are offline, any operation will be prompted that something went wrong, and go to Kasa for details.

With the Kasa Cam widget, you can tap on ‘Go Live’ and easily go to the Live Page. Meanwhile, you can ‘View Clips’ of activity detection.

Question 8

How do Activity Zones work?

Accepted Answer

You may adjust the corners of your activity zones to make any shape to custom fit the needs of your monitoring zones. When motion occurs inside of your Activity Zones your camera will record and store it in your Activity Center, and you will receive a notification (if enabled). You may layer up to 4 different custom activity zones per camera. You may delete individual zones by tapping the trashcan icon.

*Note: Layered activity zones will not notify you twice for motion detected.

Question 9

How do I turn off the green LED on the front of the camera?

Accepted Answer

From your camera’s live view screen, access the device settings. Scroll down to a toggle switch for Status LED.

Question 10

Why can’t I enable Remote Control on the Kasa APP?

Accepted Answer

If your smart device is unable to be controlled remotely, or it shows “Local only” on the Kasa APP, it’s suggested to follow the below steps to troubleshoot.

Note:

The Remote Control function of the Kasa device is enabled automatically once the device is configured and linked to the TP-Link Cloud successfully, and on the Device Settings page of the Kasa device, the Remote Control option is not visible.

Step 1 Upgrade your Kasa device to the latest firmware

To upgrade firmware of Kasa smart devices, please refer to the FAQ.

Step 2 Turn on Remote Control

Go to the Device Settings page of your Kasa device refer to the below pictures. If you see a Remote Control switch on the Device Settings page, please turn it on for a check.

If it reports an error message when you fail to turn on Remote Control, please follow the prompts below to troubleshoot.

Error message: It’s bound to another account

It’s caused that the smart device has been bound to another Kasa account. Please check if you has registered the other account before.

If yes, please sign in with your previous Kasa account and delete the device from the list. After that, sign in your new account and reconfigure the smart device.

If you forget your previous account, please hard reset the device as per User Guide/Quick Installation Guide for a try. And then configure it again with your new account.

If the issue persists, please contact TP-Link support with the MAC address of the device on the Kasa app.

Error message: Cloud send cmd failed / Another cmd is running / other error messages

1. Please reset the Kasa device to factory default settings as per User Guide/Quick Installation Guide, then reconfigure it.

2. Turn off the firewall on the modem/router and then reboot it.

3. Change the DNS server of the modem/router to 8.8.8.8 and 8.8.4.4.

Step 3 Factory reset

1. Please reset the Kasa device to factory default settings as per User Guide/Quick Installation Guide, then reconfigure it.

2. If you’re still unable to control the device remotely but find a Remote Control switch on the Device Settings page, refer to Step 2 to troubleshoot.

It’s suggested to contact TP-Link Support if the above suggestion cannot solve your problem.

All FAQ