Question 1

What Should I do if  the Water Pump of the Robot Vacuum Reports Errors?

Accepted Answer

You may try the following steps, here takes Tapo RV10 Plus as a demonstration.

1. Take out the dustbin and water tank, then clean the water tank.

Wipe the metal contacts with a clean, dry cloth before re-installing the dustbin and water tank.

Wet and dirty contacts may cause water pump errors.

2. Try to restart the robot vacuum after cleaning.

If the problem still persists, please Contact Support.

Question 2

What Should I do if the Main Brush of the Robot Vacuum Reports Occurs?

Accepted Answer

You may try the following steps:

1. Disassemble the main brush and clean the main brush, the connection part of the main brush, the main brush cover, and the dust suction port. You may refer to FAQ What should I do if the main brush of my Robot Vacuum gets stuck?

2. Restart the robot vacuum after cleaning.

If the problem still persists, please Contact Support

Question 3

What Should I do if the Suction Fan of My Robot Vacuum Reports Errors?

Accepted Answer

The suction fan is the main clean component of the Robot Vacuum. Its main function is to suck garbage into the dustbin, and there are 4 adjustable suction powers Quiet, Standard, Turbo, and Max.

If the suction fan of your Robot Vacuum reports errors, you may try the following troubleshooting steps:

1. Remove the main brush and check if the suction fan gets stuck in obstacles.

2. Empty the Bin following the steps below:

1)Remove the dustbin and water tank.

2)Open the dustbin door to empty the dustbin.

3)Place the dustbin back inside the Robot Vacuum.

3.Clean the Filter following the steps below:

1)Remove the dustbin and open the lid.

2)Remove the filter.

3)Clean the filter with a cleaning brush.

4)Wash the dustbin and filter.

Note: Do not wash with hot water or detergents.

5)Air-dry the dustbin and filter thoroughly, then install the filter in the previous orientation.

4.Try to restart the Robot Vacuum.

If the issue still persists, please Contact Support.

Question 4

What Should I do if the Side Brush of My Robot Vacuum Reports Errors?

Accepted Answer

The side brush of the Robot Vacuum is a three-prong-shaped accessory. Its main function is to clean up the garbage at the corners and the roots of obstacles and gather the garbage to the main brush to better clean.

If the side brush of your Robot Vacuum reports errors, please try the following troubleshooting steps:

1. Check if there are foreign matters entangled in the side brush. You may turn the Robot Vacuum over to check.

2. If there are foreign matters entangled in the side brush, please pull firmly to remove them. Wipe with a damp cloth if needed.

3. Re-install the side brush and press it tightly to ensure it is installed in place. Restart the Robot Vacuum and see if the issue is resolved.

If the issue persists, please Contact Support

Question 5

What Should I do if the Main Wheel of My Robot Vacuum Reports Errors?

Accepted Answer

You may try the following troubleshooting steps:

1. Clean the wheels and shake both wheels to make sure they are flexible and can spring back.

2. Restart the Robot Vacuum.

If the error persists after all steps are performed, please Contact Support.

Question 6

What should I do if an error occurs with the battery of the Robot Vacuum?

Accepted Answer

If the robot vacuum or APP prompts Battery Error, please try the following steps:

1. Restart the robot vacuum.

2. The battery temperature is too high or too low. Please wait until the battery temperature changes to 0℃- 40℃ (32℉- 104℉).

If the problem still persists, please Contact Support.

Question 7

Why does My Robot Vacuum Fall Down the Stairs?

Accepted Answer

Robot vacuums typically don’t fall down stairs because they’re designed to use downward-facing sensors to detect and avoid stairs, If it happens, it might be caused by the abnormal cliff sensor.

The cliff sensor is a sensor that prevents the Robot Vacuum from falling.

The Robot Vacuum has a total of 3 cliff sensors, which are distributed on the bottom of the left, right, and front.

You may try the following troubleshooting steps:

1. Turn the robot vacuum over, and wipe the cliff sensor with a damp cloth.

2. Keep the robot vacuum upside down, and press the Start button to check if the main wheels stop spinning after a brief spin and an alarm sounds.

NOTE: The robot vacuum is not suitable for black floors.

If the issue still persists, please Contact Support.

Question 8

LiDAR of the Robot Vacuum Reports Errors or is Stuck/Entangled

Accepted Answer

The Tapo robot vacuum prompts Error 7 LiDAR Error

1. Please turn on the robot vacuum and check whether the radar sensor rotates properly. If it does not rotate properly, check whether there is the foreign matter like hair or dust in the sensor.

2. Clean up the foreign matter and wipe the sensor with a dry cloth. Restart the robot vacuum.

The Tapo robot vacuum prompts LiDAR gets obstructed

The laser emission and reception of the LiDAR sensor require an exposed optical window. If the optical window is obstructed, the sensor will not work properly.

1. Check if there is any foreign matter blocking the window and clean them up.

2. Restart the robot vacuum.

The Tapo robot vacuum prompts LiDAR to get stuck or entangled

The LiDAR sensor may get into dust, hair, and other foreign matters causing the radar to get stuck or tangled and unable to rotate normally. Please follow the steps below.

1. Gently rotate the LiDAR sensor manually to check if there is a large resistance.

2. Check whether there are foreign matters in the sensor and clean them.

3. Restart the robot vacuum.

If the problem still persists, please Contact Support.

Question 9

What Should I do if the Main Brush of My Robot Vacuum Gets Stuck?

Accepted Answer

The main brush is the main tool for cleaning the Robot Vacuum, which can clean the dust that is difficult to clean.

If the main brush gets stuck, please try the following troubleshooting steps:

1. Please turn the Robot Vacuum over to check if there are foreign matters in the main brush.

2. If there are foreign matters in the main brush, please remove the main brush and clean it following the steps below:

1) Turn the Robot Vacuum over, then unlatch and remove the main brush cover.

2) Remove the brush and its end cap.

3) Remove any foreign matter with the cleaning brush.

3. Clean the connection between the main brush and the Robot Vacuum.

4. Re-install the cap and main brush. Press on the main brush cover to lock it in place.

If the issue persists, please Contact Support.

Question 10

What Should I do if the Side Brush of My Robot Vacuum Gets Stuck?

Accepted Answer

The side brush of the Robot Vacuum is a three-prong-shaped accessory. Its main function is to clean up the garbage at the corners and the roots of obstacles and gather the garbage to the main brush to better clean.

If the side brush of your Robot Vacuum gets stuck, please try the following troubleshooting steps:

1. Check if there are foreign matters entangled in the side brush. You can turn the Robot Vacuum over to check it.

2. If there are foreign matters entangled in the side brush, please pull firmly to remove them. Wipe with a damp cloth if needed.

3. Re-install the side brush and press it tightly to ensure it is installed in place.

4. Restart the Robot Vacuum.

If the issue persists, please Contact Support

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