Question 1

How to prevent water ingress into Tapo Wire-free cameras such as Tapo C420, C400, etc.

Accepted Answer

The tapo outdoor wire-free camera supports IP65 Water &Dust Resistant, the camera may suffer water ingress under some special conditions. To prevent water ingress into the camera, here are tips to make the camera to be waterproof ready.

1. Ensure the battery back cover is in place. Align the indicator line on the cover with the arrow icon on the camera body. Press and rotate clockwise to the lock position to replace the cover.

2. After closing the battery back cover, please ensure that the rubber cover on the back cover of the charging port is tightly closed.

3. When the battery back cover and the charging port rubber cover is tightly closed, there will be no water mist inside the camera even if it is installed in an environment with a relative humidity of up to 90%. In foggy weather, there may be water mist on the surface of the camera and the lens, but it will not affect the inside of the camera. You can wipe the water mist on the surface of the lens with a paper towel or let it dry naturally.

4. If you need to open the battery cover, please do so in a clean and dry environment. Please ensure that no water droplets get inside the camera during the process of opening the cover.

5. If the camera accidentally gets water, please remove the battery as soon as possible to prevent the internal components of the camera from being damaged. After removing the battery, you can use the cold air of a hair dryer or a fan to dry the inside of the camera until there is no water mist before continuing to use it. If the camera still cannot be used normally after the water mist is removed, please contact TP-link technical support for further processing.

Question 2

How to replace the side brush of my Robot Vacuum

Accepted Answer

For RV20/RV20 Plus/RV20 Mop/RV20 Mop Plus

Replace the main brush every 3-6 months.

How to replace

1. Pull firmly to remove the side brushes

2. Identify the colors on the side brushes and the slots of the robot vacuum (black-black; white-white.)

3. Install the new side brushes according to the colors and press them tightly to ensure they are installed in place.

For RV10 Lite/RV30C

Replace the main brush every 3-6 months.

How to replace

1. Pull firmly to remove the side brush.

2. Install the new side brush and press it tightly to ensure it is installed in place.

For RV30 Plus/RV30/RV10 Plus/RV10

Replace the main brush every 3-6 months.

How to replace

1. Pull firmly to remove the side brush.

2. Install the new side brush and press it tightly to ensure it is installed in place.

For RV30 Max Plus /RV30 Max/RV20 Max Plus/RV20 Max

Replace the main brush every 3-6 months.

How to replace

1. Use a screwdriver to unscrew the side brush clockwise.

2. Turn the new side brush anticlockwise to secure it tightly and ensure it's properly installed.

Question 3

How to replace the mop cloth of my Robot Vacuum

Accepted Answer

For RV10 Plus/RV20 Mop Plus

Replace the mop cloth every 2-3 months.

How to replace

1. Take out the dustbin and water tank.

2. Remove the mop cloth mount.

3. Remove the washable mop cloth.

4. Install the new washable mop cloth.

For RV10/RV20 Mop

Replace the mop cloth every 2-3 months.

How to replace

1. Take out the dustbin and water tank.

2. Remove the mop cloth mount.

3. Remove the washable mop cloth.

4. Install the new washable mop cloth.

For RV30 Plus

Replace the mop cloth every 2-3 months.

How to replace

1. Take out the dustbin and water tank.

2. Remove the mop cloth mount.

3. Remove the washable mop cloth.

4. Install the new washable mop cloth.

For RV30

Replace the mop cloth every 2-3 months.

How to replace

1. Take out the dustbin and water tank.

2. Remove the mop cloth mount.

3. Remove the washable mop cloth.

4. Install the new washable mop cloth.

For RV30 Max Plus/RV30 Max/RV20 Max Plus/RV20 Max

Replace the mop cloth every 2-3 months.

How to replace

1. Take out the water tank.

2. Remove the mop cloth mount.

3. Remove the washable mop cloth.

4. Install the new washable mop cloth and install it back to the water tank.

Question 4

How to replace the main brush of my Robot Vacuum

Accepted Answer

For RV20/RV20 Plus/RV20 Mop/RV20 Mop Plus

Replace the main brush every 6-12 months.

How to replace

1. Turn the robot vacuum over, then unlatch and remove the main brush cover.

2. Remove the main brush and install a new one.

3. Press on the main brush cover to lock it in place.

For RV10 Lite/RV30C

Replace the main brush every 6-12 months.

How to replace

1. Turn the robot vacuum over, then unlatch and remove the main brush cover.

2. Remove the main brush and install a new one.

3. Press on the main brush cover to lock it in place.

For RV30/RV30 Plus/RV10 Plus/RV10

Replace the main brush every 6-12 months.

How to replace

1. Turn the robot vacuum over, then unlatch and remove the main brush cover.

2. Remove the main brush and install a new one.

3. Press on the main brush cover to lock it in place.

For RV30 Max Plus/RV30 Max/RV20 Max Plus/RV20 Max

Replace the main brush every 6-12 months.

How to replace

1. Turn the robot vacuum over, then unlatch and remove the main brush cover.

Note: If you have installed the mopping attachment, uninstall it from the robot vacuum first.

2. Remove the main brush and install a new one.

3. Press on the main brush cover to lock it in place.

Question 5

How to replace the filter of my Robot Vacuum

Accepted Answer

For RV20 Plus

Replace the filter every 3-6 months.

How to replace

1. Remove the dustbin.

2. Remove the dustbin and open the lid.

3. Remove the filter and install a new one.

For RV10 Lite/RV20/RV30C

Replace the filter every 3-6 months.

How to replace

1. Remove the dustbin.

2. Remove the dustbin and open the lid.

3. Remove the filter and install a new one.

For RV10 Plus/RV20 Mop Plus

Replace the filter every 3-6 months.

How to replace

1. Remove the dustbin and water tank.

2. Remove the dustbin and open the lid.

3. Remove the filter and install a new one.

For RV10/RV20 Mop

Replace the filter every 3-6 months.

How to replace

1. Remove the dustbin and water tank.

2. Remove the dustbin and open the lid.

3. Remove the filter and install a new one.

For RV30 Plus

Replace the filter every 3-6 months.

How to replace

1. Remove the dustbin and water tank.

2. Remove the dustbin and open the lid.

3. Remove the filter and install a new one.

For RV30

Replace the filter every 3-6 months.

How to replace

1. Remove the dustbin and water tank.

2. Remove the dustbin and open the lid.

3. Remove the filter and install a new one.

For RV30 Max Plus/RV30 Max/RV20 Max Plus/RV20 Max

Replace the filter every 3-6 months.

How to replace

1. Remove the dustbin.

2. Open the lid.

3. Remove the filter and install a new one.

Question 6

How to replace the dust bag of my Robot Vacuum

Accepted Answer

For RV30 Plus/RV10 Plus/RV20 Plus/RV20 Mop Plus

Replace the dust bag when it is full.

How to replace

1. Open the top cover and pull up the handle of the dust bag to remove it.

2. Throw away the used dust bag.

3. Install a new dust bag and replace the cover.

For RV30 Max Plus/ RV20 Max Plus

Replace the dust bag when it is full.

How to replace

1. Open the top cover and pull up the handle of the dust bag to remove.

2. Throw away the used dust bag when it is full.

3. Install a new dust bag and put the cover back on.

Note: Put the cover back on each time you open it, especially before emptying.

Question 7

How to clean the side brush of my Robot Vacuum

Accepted Answer

For RV20/RV20 Plus/RV20 Mop/RV20 Mop Plus

Clean once a month and replace every 3-6 months.

1. Pull firmly to remove the side brushes and remove any entangled debris. Wipe with a damp cloth if needed.

2. Identify the colors on the side brushes and the slots of the robot vacuum (black-black; white-white.)

3. Re-install the new side brushes according to the colors and press them tightly to ensure they are installed in place.

For RV10 Lite/RV30C

Clean once a month and replace every 3-6 months.

1. Pull firmly to remove the side brush and remove any entangled debris. Wipe with a damp cloth if needed.

2. Re-install the side brush and press it tightly to ensure it is installed in place.

For RV30 Plus/RV30/RV10 Plus/RV10

Clean once a month and replace every 3-6 months.

1. Pull firmly to remove the side brush and remove any entangled debris. Wipe with a damp cloth if needed.

2. Re-install the side brush and press it tightly to ensure it is installed in place.

For RV30 Max Plus/RV30 Max/RV20 Max Plus/RV20 Max

Clean once a month and replace every 3-6 months.

1. Use a screwdriver to unscrew the side brush clockwise, remove debris, and wipe with a damp cloth if necessary.

2. Turn the new side brush anticlockwise to secure it tightly and ensure it's properly installed.

Question 8

How to clean the sensors of my Robot Vacuum

Accepted Answer

For RV20/RV20 Plus/RV20 Mop/RV20 Mop Plus

Wipe the sensors with a clean, dry cloth. Clean once a month.

For RV10 Lite

Wipe the sensors with a clean, dry cloth. Clean once a month.

For RV10 Plus

Wipe the sensors with a clean, dry cloth. Clean once a month.

For RV10

Wipe the sensors with a clean, dry cloth. Clean once a month.

For RV30 Plus

Wipe the sensors with a clean, dry cloth. Clean once a month.

For RV30

Wipe the sensors with a clean, dry cloth. Clean once a month.

For RV30C

Wipe the sensors with a clean, dry cloth. Clean once a month.

For RV30 Max Plus/RV30 Max

Wipe the LiDAR and sensors with a clean, dry cloth. Clean once a month.

Note: Using a wet cloth may cause damage.

For RV20 Max Plus/RV20 Max

Wipe the LiDAR and sensors with a clean, dry cloth.

Note: Using a wet cloth may cause damage.

Question 9

How to clean the mop cloth of my Robot Vacuum

Accepted Answer

For RV30 Plus/RV10 Plus/RV20 Mop Plus

Clean the mop cloth each time the cleaning is complete and replace it every 2-3 months.

1. Remove the mop cloth mount.

2. Empty the water tank.

3. Remove the washable mop cloth.

4. Clean the mop cloth.

5. Sun dry mop cloth and mop cloth mount.

For RV30/RV10/RV20 Mop

Clean the mop cloth each time the cleaning is complete and replace it every 2-3 months.

1. Remove the mop cloth mount.

2. Empty the water tank.

3. Remove the washable mop cloth.

4. Clean the mop cloth.

5. Sun dry mop cloth and mop cloth mount.

For RV30 Max Plus/RV30 Max/RV20 Max Plus/RV20 Max

Clean the mop cloth each time the cleaning is complete and replace it every 2-3 months.

1. Take out the dustbin and water tank.

2. Remove the mop cloth mount.

3. Remove the washable mop cloth.

4. Clean the mop cloth.

5. Sun dry mop cloth and mop cloth mount.

Question 10

How to clean the main brush of my Robot Vacuum

Accepted Answer

For RV20/RV20 Mop/RV20 Plus/RV20 Mop Plus

Clean every 2 weeks and replace every 6-12 months.

1. Turn the robot vacuum over, then unlatch and remove the main brush cover.

2. Remove the brush and its end cap.

3. Remove any hair or debris with the cleaning brush.

4. Re-install the cap and main brush. Press on the main brush cover to lock it in place.

For RV10 Lite/RV30C

Clean every 2 weeks and replace every 6-12 months.

1. Turn the robot vacuum over, then unlatch and remove the main brush cover.

2. Remove the brush and its end cap.

3. Remove any hair or debris with the cleaning brush.

4. Re-install the cap and main brush. Press on the main brush cover to lock it in place.

For RV30 Plus/RV30/RV10 Plus/RV10

Clean every 2 weeks and replace every 6-12 months.

1. Turn the robot vacuum over, then unlatch and remove the main brush cover.

image-20231103101854-21,20231103171855c

2. Remove the brush and its end cap.

image-20231103101854-22,20231103171855c

3. Remove any hair or debris with the cleaning brush.

image-20231103101854-23,20231103171855h

4. Re-install the cap and main brush. Press on the main brush cover to lock it in place.

image-20231103101854-24,20231103171855u

For RV30 Max Plus/RV30 Max/RV20 Max Plus/RV20 Max

Clean every 2 weeks and replace every 6-12 months.

1. Turn the robot vacuum over, then unlatch and remove the main brush cover.

Note: If you have installed the mopping attachment, uninstall it from the robot vacuum first.

2. Remove the brush and its end cap.

3. Remove any hair or debris with the cleaning brush.

4. Re-install the cap and main brush. Press on the main brush cover to lock it in place.

All FAQ