Q: How to Check Activities of Sensors and Buttons

Method 1: 1. Open the Tapo app and tap your device card on the home page to enter the status page. 2. On the status page, you can check all activities of your device. Method 2: Open the Tapo app and tap the email icon on the top right to check all activities of your device. Get to know more details of each function and configuration please go to Download Center to download the manual of your product.

Q: How to Check Alarm Logs/Activities of Tapo Hub

Method 1: 1. Open the Tapo app and tap your hub card on the home page to enter the status page. 2. On the status page, slide up the panel and tap Alarm Log to check all activities of your hub. Method 2: Open the Tapo app and tap the email icon on the top right to check all activities of your hub. To get to know more details of each function and configuration please go to Download Center to download the manual of your product.

Question 1

How to Check Activities of Sensors and Buttons

Accepted Answer

Method 1:

1. Open the Tapo app and tap your device card on the home page to enter the status page.

2. On the status page, you can check all activities of your device.

Method 2:

Open the Tapo app and tap the email icon on the top right to check all activities of your device.

Get to know more details of each function and configuration please go to Download Center to download the manual of your product.

Question 2

How to Adjust Motion Sensitivity for Motion Sensor

Accepted Answer

After you have set up your motion sensor, you can go to the sensor’s Settings page to adjust the motion sensitivity.

1. Open the Tapo app and tap your sensor card on the home page.

2. Tap the gear icon on the top right to enter the Settings page.

3. Tap Motion Sensitivity to adjust the sensitivity as needed. Increased sensitivity results in more triggered events and notifications; lower sensitivity results in fewer triggered events and notifications.

To get to know more details of each function and configuration please go to Download Center to download the manual of your product.

Question 3

How Many Devices Can Connect to a Tapo Hub at the Same Time?

Accepted Answer

Different devices occupy different resources of the Hub. The following is the theoretical device limit of the Hub:

Sensors/Buttons: Up to 64

Switches: Up to 32

Radiator Valves: Up to 32

You can control multiple hubs from one account. Devices can only be paired to one hub at a time.

There are 3 kinds of connection states of the hub, including Light, Moderate, and Dense. For optimal performance, avoid connecting more devices when the connection is Dense.

To get to know more details of each function and configuration please go to Download Center to download the manual of your product.

Question 4

How to Pair and Connect Tapo Sensors, Buttons and Other Devices to Tapo Hub

Accepted Answer

There are 2 methods to pair and connect the Tapo devices to your Tapo Hub. Before you start, make sure your Tapo hub has been set up and is online.

Method 1: Use Tapo App

*Here we take Motion Sensor (Tapo T100) as an example.

1. Open the Tapo app and tap + on the top right.

2. Select Sensors and tap Tapo T100.

3. If you have more than 1 hub, you’ll need to select a hub you want the sensor to connect to. If there is only 1 hub, you’ll skip this step automatically.

Note: There are 3 kinds of connection states of the hub, including Light, Moderate, and Dense. For optimal performance, avoid connecting more devices when the connection is Dense.

4. Follow the app instructions to power on your sensor and put it in pairing mode.

6. Follow the app instructions to pair the sensor with your hub and complete sensor setup. When the Complete page shows up, the pairing is done.

Method 2: Use SYNC Button

*Here we take Motion Sensor (Tapo T100) as an example.

1. Put your sensor in pairing mode

Power up your sensor, then press and hold the Reset button for 5 seconds to enter pairing mode. The LED should start blinking.

Note: Refer to the user manual for how to enter the pairing mode of other devices.

2. Put your hub in pairing mode

Single press the SYNC button on your hub for 1 second to enter pairing mode and the LED should blink blue.

3. After pairing is complete, you will find your sensor shown on the home page of the Tapo app.

To get to know more details of each function and configuration please go to Download Center to download the manual of your product.

Question 5

How to Check Alarm Logs/Activities of Tapo Hub

Accepted Answer

Method 1:

1. Open the Tapo app and tap your hub card on the home page to enter the status page.

2. On the status page, slide up the panel and tap Alarm Log to check all activities of your hub.

Method 2:

Open the Tapo app and tap the email icon on the top right to check all activities of your hub.

To get to know more details of each function and configuration please go to Download Center to download the manual of your product.

Question 6

How Can I Put Tapo Hub in Pairing Mode？

Accepted Answer

Single press the SYNC button on your hub for 1 second to enter the pairing mode. The LED should blink blue.

OR

When you set up the devices you want to pair with the hub in the Tapo app, the hub will go to pairing mode automatically. You can follow the instructions to complete the pairing.

1. Open the Tapo app and tap + on the top right.

2. Select your device model.

3. If you have more than 1 hub, you’ll need to select a hub you want to pair with. If there is only 1 hub, you’ll skip this step.

Note: There are 3 kinds of connection states of the hub, including Light, Moderate, and Dense. For optimal performance, avoid connecting more devices when the connection is Dense.

4. Follow the app instructions to set up your device and pairing with your hub.

To get to know more details of each function and configuration please go to Download Center to download the manual of your product.

Question 7

How to Reset Tapo Hub

Accepted Answer

There are two types of reset available: a soft reset which resets the Wi-Fi settings only, and a factory reset that erases all of your settings and restore to factory defaults.

Soft Reset

Press and hold the SYNC for 5 seconds to only reset Wi-Fi settings and keep other settings.

The LED blinking orange and blue indicates a successful soft reset. And you can reconfigure the hub in the Tapo app.

Factory Reset

Method 1: Via SYNC Button

Press and hold the SYNC for 10 seconds to restore your hub to factory default settings. The LED blinking orange indicates a successful factory reset. And you can reconfigure the hub in the Tapo app.

Method 2: Via Tapo app

Option 1:

Open the Tapo app and long tap your hub card. Then tap Remove at the bottom to remove the hub. The hub will be removed from your TP-Link account and reset to the default settings.

Option 2:

Open the Tapo app and tap on your hub card. Tap the gear icon to go to the hub’s Settings page and tap Remove at the bottom to remove the hub. The hub will be removed from your TP-Link account and reset to the default settings.

To get to know more details of each function and configuration please go to Download Center to download the manual of your product.

Question 8

How to Reset Tapo Light Strip

Accepted Answer

There are two types of reset available: a soft reset which resets the Wi-Fi settings only, and a factory reset that erases all of your settings and restore to factory defaults.

Soft Reset

Press and hold the button on your controller for more than 5 seconds but no more than 10 seconds and release. The light strip animating orange and green after that indicates a successful soft reset. Then you can reconfigure your light strip in Tapo app.

Factory Reset

Method 1: Via Control Button

Press and hold the button on the controller for 10 seconds or more and then release. The light strip animating orange and green after that indicates a successful factory reset. Then you can reconfigure your light strip in Tapo app.

Method 2: Via Tapo app

Note: This method only takes effect when the light strip has internet access.

Option 1:

Open the Tapo app, then press and touch your light strip card. Then tap Remove at the bottom to remove your light strip. The light strip will be removed from your Tapo account and reset to the default settings.

Option 2:

Open the Tapo app and tap on your light strip card. Tap the gear icon to go to the Settings page and tap Remove at the bottom to remove your light strip. The light strip will be removed from your Tapo account and reset to the default settings.

Get to know more details of each function and configuration please go to Download Center to download the manual of your product.

Question 9

Why is my transaction declined when subscribing to a Kasa Care plan

Accepted Answer

Card transactions may be declined by the bank for a number of reasons. Since we are unable to get the specific reason of the decline. We encourage you to contact the bank issuing your credit card in order to investigate and resolve the issue.

Here are some possible declined reasons:

1. The issuing bank has a temporary hold on the card
This message is a default bank-generated error regarding your credit card. It can relate to a number of issues including Internet and/or overseas purchasing restrictions on your card, incorrect card info or insufficient funds, etc.

2. Insufficient funds or credit limit exceeded

3. Incorrect card Info or incorrect billing info

Please double-check your card information and billing info to ensure it’s correct.

4. Unstable Internet connection or processing error
Please try again later.

5. Overseas purchasing restrictions on your card.
It is suggested to check with the bank if the card is authorized to be used in Hong Kong or cross-border transaction (Our account is in Hong Kong)

6. An expired or deactivated credit card
Trying to use an expired card or a deactivated account will nearly always result in having your transaction declined.

7. A two-step validation is required
Please check with the bank if a second verification must be required when payment is made. Please try turn off the 3D secure feature for the card to give it a try.

Still, acting up? Let us know by responding to this topic, please try to describe the symptoms in as much detail as possible.

https://community.tp-link.com/en/smart-home/forum/topic/259336

Related FAQs:

What is Kasa Care? | TP-Link

General Questions about Kasa Care | TP-Link

Question 10

How to Install an SD card for my Tapo camera

Accepted Answer

Note: When inserting an SD card, make sure the SD card is in the correct orientation. Do NOT insert at an angle or use force. If you are unable to insert the card properly, please check the direction of the card slot and avoid forcing it in.

Type 1: For Normal Security Camera

1. Find the SD card slot on the side panel.

2. Holding the card in the correct orientation, carefully insert the SD card into the slot. Push in the SD card until you hear a clicking sound.

Type 2: For Pan&Tilt Security Camera

1. Tilt the camera lens up, then you will find the SD card slot.

2. Holding the card in the correct orientation, carefully insert the SD card into the slot. Push in the SD card until you hear a clicking sound.

Type 3: For Outdoor Security Camera

1. Loosen the screws on the back panel, remove the cover and you’ll find the SD card slot.

2. Holding the card in the correct orientation, carefully insert the SD card into the slot. Push in the SD card until you hear a clicking sound.

Type 4: For battery-powered cameras and doorbells that work with the hub

For cameras that are connected to a hub, the microSD card needs to be installed on the hub.

You can find the microSD card slot on the back of the hub. Hold the card in the correct orientation, carefully insert the SD card into the slot, and push it in until you hear a clicking sound.

Get to know more details of each function and configuration please go to Download Center to download the manual of your product.

All FAQ