What Should I do if My Tapo Robot Vacuum Reports Side Brush Errors?

Tapo RV10, Tapo RV10 Lite, Tapo RV10 Plus, Tapo RV20, Tapo RV20 Max, Tapo RV20 Max Plus, Tapo RV20 Mop, Tapo RV20 Mop Plus, Tapo RV20 Plus, Tapo RV30, Tapo RV30 Max, Tapo RV30 Max Plus, Tapo RV30 Plus, Tapo RV30C, Tapo RV30C Mop, Tapo RV30C Plus, Tapo RVA100, Tapo RVA101, Tapo RVA102, Tapo RVA103, Tapo RVA200, Tapo RVA300, Tapo RVA400

10-13-2022 29,112

The side brush of the Robot Vacuum is a three-pronged accessory. Its main function is to clean dust and debris in corners and at the bases of obstacles, such as furniture and baseboards, and direct it toward the main roller to ensure optimal cleaning.

If the side brush of your Robot Vacuum reports errors, please try the following troubleshooting steps:

1. Check for large debris or objects entangled in the side brush or its mechanism. Turning the Robot Vacuum over will allow you to thoroughly inspect the brush.

2. If, upon inspection, you find large debris or objects entangled in the side brush, you can remove the brush to dislodge, or pull firmly, to remove debris or tangled objects. Wipe with a damp cloth if needed.

3. Re-install the side brush and apply adequate pressure to ensure it is securely seated in the Robot Vacuum.

4. Restart the Robot Vacuum to verify whether the issue is resolved.

If the issue persists, please Contact Support