What should I do if my Tapo RV10 series robot vacuum does not return to the charging dock?

Tapo RV10, Tapo RV10 Lite, Tapo RV10 Plus, Tapo RV20, Tapo RV20 Max, Tapo RV20 Max Plus, Tapo RV20 Mop, Tapo RV20 Mop Plus, Tapo RV20 Plus, Tapo RV30, Tapo RV30 Max, Tapo RV30 Max Plus, Tapo RV30 Plus, Tapo RV30C, Tapo RV30C Mop, Tapo RV30C Plus, Tapo RVA100, Tapo RVA101, Tapo RVA102, Tapo RVA103, Tapo RVA200, Tapo RVA300, Tapo RVA400

11-03-2022 22,530

1. Check the Location and Surrounding Clearance of the Charging Dock

Place the dock on a level surface, flat against a wall, without obstacles within 1.5 m (4.9ft) in front and 0.5 m (1.6ft) on the left and right. Make sure the charging dock is properly powered on.

2. Check the Navigation of the Robot Vacuum to the Charging Dock

Place the robot vacuum 1 meter, or just over 3 feet, in front of the charging dock. Then start the recharging function to see if it can find the dock successfully.

This step is to troubleshoot whether the charging dock or the vacuum recharge module is the cause. If it fails to return to the charging dock, please send us a video showing what it does.

3. Restart the Cleaning Process with the Vacuum in the Charging Dock

The RV10 series uses the inertial navigation system. By starting the cleaning process from the charging dock, the dock location and cleaning path can be recorded to improve the recharging efficiency and navigation.

4. For the RV10 series, it is recommended not to move the vacuum during cleaning.

After moving the vacuum manually, the current position cannot be determined and the current cleaning path record will be lost, resulting in a reduction of battery and recharge efficiency.

5. Check for Obstacles, such as Carpets, Furniture Legs, Small Appliances, or Wires

Check whether the cleaning area has carpets or other obstacles such as fan bases, thresholds, or U-shaped table/chair legs.

The RV10 series uses an inertial navigation system. While the Barrier-Cross Height is 2 cm, these obstacles may cause the robot to repeatedly clean or navigate towards the object; while some carpets may cause the wheels to slip.

Interaction with any of these objects may lead to the error of sensors, such as gyroscopes, and cause the cleaning path to be incorrectly reported. This is a common problem of inertial navigation systems.

6. Change the position of the charging dock and check it again.

If the steps above did not solve the issue, kindly contact TP-Link support for further help.