FAQs
How to check and improve the network connection stability of Tapo & Kasa smart devices in the Tapo App
EC60, EC70, HS100, HS100 KIT, HS100P3, HS103P2, HS105, HS105 KIT, HS107, HS110, HS110 KIT, HS200, HS210, HS210 KIT, HS220, HS300, KC105, KC115, KC120, KC300, KC300S2, KC300S3, KC310S2, KC400, KC410S, KC420WS, KL110B, KL125, KL125P2, KL130B, KL430, KL430E, KL50, KL50B, KL60, KL60B, KS220M, KS230 KIT, TC60, TC65, TC70, TC85, Tapo C100, Tapo C110, Tapo C200, Tapo C210, Tapo C210P2, Tapo C310, Tapo C320WS, Tapo C420, Tapo H100, Tapo L510B, Tapo L510E, Tapo L520E, Tapo L530B, Tapo L530E, Tapo L900-10, Tapo L900-20, Tapo L900-5, Tapo L920-10, Tapo L920-5, Tapo L930-10, Tapo L930-5, Tapo P100, Tapo P105, Tapo P115, Tapo RV10, Tapo RV10 Plus, Tapo RV20, Tapo RV30 Plus, Tapo S200B, Tapo S210, Tapo S220, Tapo S500, Tapo S500D, Tapo S505, Tapo S505D, Tapo T100, Tapo T110
12-17-2021
85,361
Just like any wireless client the strength of the signal the device receives is directly related to how that device will perform. The stronger the signal the better the performance.
Part 1. Checking the signal strength of your TP-Link smart device.
The first step at addressing any performance issues is to check the strength of a device’s signal. For TP-Link’s Tapo and Kasa devices this is as simple as logging into an app and tapping on an icon. But how do you know if a signal is good or not? Well the following information explains how to read the signal.
> Than -50 RSSI = a strong signal
-51 to -70 RSSI = an Average Singal
< -70 RSSI = a poor signal
For Cameras:
- Open the Tapo app.
- Tap on the camera.
- Tap on Settings.
- Find and tap on Network Connection.
For other smart devices (such as smart plugs, bulbs, etc.)
- Open the Tapo app.
- Tap on the camera.
- Tap on Settings.
- Tap on Device Info
- Tap on the Wi-Fi Icon
Go to the Device Settings page of a smart device on the Tapo app, tap Device Info, and tap the Wi-Fi icon to see the RSSI (signal strength) value.
Part 2. How to improve network stability.
Here are some tips for you to optimize your network, you may test the stability again after the optimization.
- Select a new location for your smart device, move the device closer to the access point or the router.
- Update the device’s firmware.
- Keep the smart device away from microwave ovens and other interference sources (refrigerators, ovens, Bluetooth devices, etc.)
- Change the wireless settings on the router for the 2.4Ghz.
- Contact the support of your router to optimize your network stability based on your network topology.